Coffee - Clerk

Job Title:                     Coffee Clerk

Department:              Coffee

Reports To:                 Coffee Manager

FLSA Status:                Nonexempt

Essential Duties and Responsibilities

The Coffee Clerk is responsible for providing service that exceeds the expectations of customers by performing the following duties (other duties may be assigned):

• Listens to customer needs and obtains the products as requested
• Fills coffee bean orders
• Makes coffee and tea drinks following Bristol Farms' instructions and recipes
• Answers customer questions concerning location, price, and use of merchandise
• Answers the phone and takes orders as necessary
• Operates a cash register following established policies and procedures
• Responsible for the accurate recording of customer transactions, including the acceptance of payment by Bristol Farms’ cash register procedures
• Must become knowledgeable of merchandise sold in the Coffee Department to educate customers on the preparation and use of merchandise

Customer Service Skills

Coffee Clerks are expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Coffee Clerks are expected to have a positive “can-do” attitude; to treat others with respect; and to easily adjust to changes in the workplace.

Education and/or Experience

High School diploma or general education degree (GED).

Physical Demands

While performing the duties of this job, the Coffee Clerk is required to stand for a long period; walk; frequent use of hands; hands to finger; handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The Coffee Clerk frequently is required to reach with hands and arms. The Coffee Clerk is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The Coffee Clerk must frequently lift and /or move up to 25 pounds and occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.