Credit Manager

SUMMARY: 

The Credit Manager is responsible for working with customer and branch employees to provide up to date information about customer accounts and provide support in the sales process. The person will also be responsible for working with our customer base to make sure AR accounts are kept current and payments are received timely.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

• Credit Manager is responsible for day-to-day interaction with all sales branches of Erie Materials.
• Branch interaction includes reviewing accounts for customers wanting to purchase goods from Erie Materials and determining if customer’s credit warrants approving orders.
• Addressing incoming calls from customers and reviewing account status and taking payments.
• Addressing customer questions on Month End Statement (amounts owed), researching customer issues and communicating resolutions to the customer.
• Review status of accounts daily and determine customers to be called to discuss status of account and payments to be made.
• Secure customer commitments to pay—follow up if payments are not received when promised.
• Communication via a series of letters to customers on delinquent accounts.
• Document via “customer notes” of all communications with customers.
• Determine if customer account should be forward to collections for further legal actions.
• Communicate with collection agency once account has been placed.
• Periodic review of customer accounts to determine if credit limits are proper for each account.
• Receipt, review and approval/denial of request for credit account from prospective customers.
• Set up and maintain customer credit accounts in the ERP and update when necessary.
• Process and approve all Builder Bundle (multiple purchases) and large jobs.
• Create “CHAX” checks for customers on COD orders or regular payments for all branches.
• Capture all documents associated with each customer in Document Storage System.
• Assist Accounts Receivable with NSF checks/place checks with UTA for collections.
• Review weekly sales “call reports” for pertinent customer information
• Works within an assigned customer account base and maintains the primary relationship with the Accounts Payable department for each customer.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or abilities required.

EDUCATION AND/OR EXPERIENCE: 

• 2-year college business degree preferred but not required.
• Minimum of 1 to 2 years of progressive experience in finance, or banking.

TECHNICAL AND PROFESSIONAL EXPERTISE:

• Must have the ability to multi-task.
• Must have proven experience with having attention to detail
• Proficient with computer applications (Microsoft Office, with a higher-level proficiency of excel, and word).
• Proven organizational skills, ability to prioritize high volume workload while working independently.
• Self-starter—willing to work alone and with a team from multiple parts of the organization.
• Ability to resolve conflict with negotiation skills and build good customer relationships.
• Goal oriented

ANALYTICAL AND JUDGEMENT SKILLS:

• Exhibit strong analytical, technical, and research skills.
• Effective time management and prioritization of tasks is required.
• Exercises discretion and independent judgment in resolving payment plan options.
• Strong problem-solving skills involving competing priorities and incomplete data.

COMMUNICATION SKILLS:

• Concise written & oral communication with relaying information to customers and co-workers.

• Ability to draft detailed quotes, proposals, and written correspondence.

• Ability to present cost analyses and recommendations to management and customers.

• Strong communication skills/ability to work with personnel with varying financial backgrounds.

LANGUAGE SKILLS:

• Ability to read and comprehend simple instructions, short correspondence, and memos.  
• Ability to write simple correspondence. 
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 

REASONING ABILITY:

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. 
• Ability to deal with and solve problems with multiple options and variables

CERTIFICATES, LICENSES, REGISTRATIONS:

• Employee must have a valid driver’s license