Training and Development Specialist

Description

Zepf Center has been serving the Lucas County community for nearly 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff.

 The Training and Development Specialist develops, coordinates, and delivers employee learning programs that support job competency, required training, and professional development. The position administers the learning management system, maintains training records, and partners with Human Resources, Compliance, and program leaders to implement approved training priorities within Zepf Center’s trauma-informed environment. 

Essential Duties and Responsibilities

• Partner with supervisors, employees, Human Resources, and Compliance to identify training needs and recommend learning activities that address job requirements and skill gaps.
• Develop and update training materials, presentations, job aids, and learning activities using adult learning principles and input from subject matter experts.
• Facilitate instructor-led and virtual training within demonstrated expertise; coordinate qualified internal or external instructors for specialized topics.
• Coordinate new employee orientation and assigned onboarding training with Human Resources and program leaders.
• Maintain the training calendar, communicate learning opportunities and deadlines, and coordinate enrollment, facilities, equipment, and training materials.
• Administer Relias or the agency’s designated learning management system, including user access, assignments, learning plans, transcripts, reports, and routine vendor support.
• Coordinate required training assignments with Compliance and program leaders based on applicable CARF, agency, state, federal, and program requirements; flag unclear requirements for review.
• Monitor completion and renewal dates, maintain accurate records, and notify employees and supervisors of outstanding requirements; escalate overdue items to the appropriate leader.
• Coordinate continuing education activities, including applications, attendance verification, evaluations, certificates, and records required by applicable approval bodies.
• Collect participant feedback and assessment results, evaluate training effectiveness, and recommend practical improvements.
• Maintain training trackers and audit documentation; provide a monthly report of training delivery, completion, overdue requirements, evaluations, and follow-up needs.
• Support approved staff and leadership development activities and perform other related duties consistent with the position’s purpose.
• Other duties and responsibilities as assigned

Specific/Individual Competencies:

Training development and facilitation:

• Ability to apply adult learning principles, create clear instructional materials, and deliver engaging training in person and virtually.

Communication and collaboration:

• Ability to communicate respectfully and effectively with employees, leaders, subject matter experts, vendors, and community partners across diverse backgrounds and experience levels.

Organization and accuracy:

• Ability to manage competing training priorities, meet deadlines, coordinate learning activities, and maintain accurate training records.

Learning technology:

• Ability to administer learning management systems, maintain training assignments and transcripts, generate reports, and support users.

Training compliance and continuous improvement:

• Ability to translate approved training requirements into assignments, monitor completion and learning outcomes, identify barriers, and recommend improvements.

Professional judgment and confidentiality:

• Ability to exercise sound judgment, maintain professional boundaries, and protect confidential employee, client, and organizational information.

Cultural responsiveness and trauma-informed practice:

• Ability to foster a respectful, inclusive learning environment, adapt training to different learning needs, and respond constructively to challenging classroom interactions.

Ethical conduct:

• Demonstrates professional and ethical behavior consistent with agency policies and applicable standards.

Demonstrable Work Product:

• Administers targeted trainings identified to meet essential competencies and continued professional development
• Maintains current training audits across the agency for increased accountability
• Relias Administrator (LMS) and manager of training plans and transcripts
• Continuing Education Administrator (CEUs)
• Provides a monthly Training Development Retention report to direct supervisor monthly

Requirements

Position Qualifications:

• Bachelor’s degree in education, human resources, organizational development, business, human services, or a related field; or at least three years of relevant experience in employee training, learning administration, or a closely related function.
• Demonstrated ability to organize learning activities, communicate with diverse audiences, and develop clear written materials.
• Proficiency with Microsoft Office, presentation tools, virtual meeting platforms, and electronic recordkeeping; ability to learn and administer an LMS.
• Ability to manage competing deadlines, maintain accurate records, handle confidential information, and work independently within established priorities.
• Ability to travel between agency locations. A valid driver’s license and applicable insurance eligibility or proof of personal vehicle insurance are required when driving on agency business.
• Those eligible to drive company vehicles must have a valid driver's license and be eligible for coverage as defined by the agency commercial insurance carrier. Those who drive personal vehicles in the course of business must be able to provide proof of insurance.

Preferred Qualifications

• Experience designing and facilitating employee training using adult learning principles.
• Experience in behavioral health, healthcare, social services, or a nonprofit setting.
• Experience with Relias, continuing education administration, training compliance, and accreditation documentation.
• Experience creating online learning content, job aids, or competency assessments.

EOE/M/F/D/V/SO