Residential Supervisor II

The Cape & Islands Adult Community Clinical Services (ACCS), operated by the Massachusetts Department of Mental Health (DMH), is seeking a dynamic and qualified candidate to provide direct supervision of staff in a residential group home setting. The position involves overseeing staff responsible for providing direct care and support to adults living with mental illness in community-based and residential settings. Responsibilities include coordinating care, treatment, and rehabilitation services; supporting residents’ well-being and independence; and overseeing the overall administration and daily operations of the group home facility.

Please Note:  The selected candidate will work 40 hours per week on the 1st shift from 8:30am to 5pm. The days off will be Sunday and Saturday. The work location will be 191 Santuit-Newtown Road, Marstons Mills, MA 02648.

Duties and Responsibilities (these duties and responsibilities are not all inclusive):

• Responsible for supervising staff and supporting the daily operations of a residential program serving adults with mental health needs. 

• Have working knowledge of the care and support of adults living with mental illness, abnormal behavior patterns, and community health and social service resources.

• Monitors and supports the implementation of Individualized Action Plans (IAPs) to promote residents’ independence, rehabilitation, and successful integration into the community. 

• Coordinates with agency programs and community providers to ensure access to appropriate medical, psychiatric, dental, vocational, and social services. 

• Oversee staff assignments, provide individual supervision and performance evaluations, supports staff development, and assume managerial responsibilities in the absence of the ACCS Team Leader. 

• Participates in multidisciplinary team meetings, facilitates community meetings and therapeutic groups, maintains accurate behavioral documentation, and ensures compliance with Department of Mental Health (DMH), licensing, rehabilitation, and Joint Commission standards. 

• Promotes residents’ rights, confidentiality, dignity, and cultural and spiritual needs while ensuring a safe, clean, and therapeutic living environment.

• Supports medication education and administration in accordance with program policies and required certifications, monitors residents’ health care needs, and fosters positive relationships with residents, families, staff, and community service providers to promote quality care, recovery, and overall well-being. 

• Supports medication education and administration in accordance with program policies and required certifications, monitors residents’ health care needs, and fosters positive relationships with residents, families, staff, and community service providers to promote quality care, recovery, and overall well-being.

•  Have strong interpersonal skills, empathy, and the ability to interact tactfully with residents and their families individually and in group settings, including facilitating basic therapeutic and community meetings.

• Familiarity with housekeeping methods, cleaning equipment, and maintaining a safe and sanitary residential environment is also required.

• Must demonstrate the ability to follow written and oral instructions, respond appropriately to supervision, communicate clearly both verbally and in writing, maintain accurate behavioral documentation, and work effectively with professional and non-professional staff.

Required Qualifications

• Working knowledge of the care and handling of mentally ill individuals.

• Some knowledge of community resources in the health and welfare field.

• Knowledge of supervisory principles and practices, interviewing techniques, staff training and development, work planning and assignment, performance monitoring, employee evaluations, and disciplinary procedures.

• Ability to receive and respond appropriately to supervision.

• Ability to understand and carry out written and oral instructions.

• Ability to work effectively with professional and non-professional staff.

• Ability to deal tactfully and effectively with patients and their families on an individual and group basis (running basic groups such as therapeutic community).

• Ability to maintain an empathetic attitude.

• Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, assessing the capabilities of subordinates and available resources.

• Ability to successfully complete training in first aid, CPR, NVSD and MAP

• Must be able to assess staff capabilities and training needs, coordinate appropriate instruction, and successfully complete required training in First Aid, CPR, Nonviolent Self-Defense (NVSD), and Medication Administration Program (MAP), as applicable to the position.

Special Requirements:

• Please note in accordance with an agreement between the Commonwealth of Massachusetts, Department of Mental Health and AFSCME/Council 93, employees assigned to a work unit where the Medication Administration Program (MAP) is used are required to pass MAP certification within 6 months of entering the position or 3 examination opportunities, whichever comes first. Employees are required to maintain MAP certification as long as you are working in said program.

• Possession of a current and valid Massachusetts Class D Motor Vehicle Operator’s license or the equivalent from another state is required for this function.

About the Cape Cod and the Islands Community Mental Health Center:

The CC&I CMHC provides comprehensive services to adults and children.  Programs include a 16-bed acute in-patient unit, Case Management, Day Treatment Program, and Adult Community Clinical Services (ACCS).  The CC&I CMHC is a Joint Commission certified facility. In all we always aspire to create an environment which promotes growth and independence for patients, families, and employee alike.

Learn more about our important work: https://www.mass.gov/locations/pocasset-mental-health-center

DMH Vision and Mission:

The Department of Mental Health, as the State Mental Health Authority, assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights, and supports mental health training and research. This critical mission is accomplished by working in partnership with other state agencies, individuals, families, providers, and communities.


Pre-Hire Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.