IT Deskside Intern Winter 2027 - UNPAID

Who We Are:

The Executive Office of Energy and Environmental Affairs (EEA) seeks to protect, preserve, and enhance Massachusetts’ environmental resources and create a clean energy future for all residents. Through the stewardship of open spaces, the protection of environmental resources, and the advancement of clean energy, EEA works tirelessly to make Massachusetts a wonderful place to live, work, and raise a family.   Our commitment to environmental justice ensures that every resident, regardless of background or location, can live in a safe, clean environment and shares equally in the benefits of the clean energy transition.

Who We Are as an Employer:

At EEA, we create meaningful, inclusive opportunities that empower our employees to make a real difference in shaping the environmental future of Massachusetts. We foster a workplace culture where diversity is valued, innovation is encouraged, and collaboration thrives. Our employees play a vital role in advancing sustainability, environmental justice, and clean energy solutions, ensuring a positive and lasting impact on Massachusetts and its residents.

Description:

This internship is unpaid and designed to support students or recent graduates seeking practical experience in the field. Candidates may be eligible to earn academic credit through their college or university.

The IT Deskside Intern will be assisting Senior Technicians with onsite, deskside support functions. Primarily, activities will take place at 100 Cambridge St in Boston at EEA-IT headquarters, but will be assigned, as necessary, to other buildings within Greater Boston. Deskside support functions include but are not limited to assisting internal customers with laptop issues (hardware and software), troubleshooting conference room AV equipment, deploying hardware assets (keyboards, monitors, etc.), and providing excellent customer service.

Specific duties and responsibilities include, but are not limited to, the following:

• Reviewing help desk queues for issues.

• Visiting customer desks to provide in person assistance.

• Respond to user inquiries by phone and electronically, provide status updates, and manage and resolve work tickets through the electronic ticketing system.

• Responding to requests for AV assistance in conference rooms.

• Assisting Senior Technicians with preparing assets.

• Deployment of assets.

• Other duties as assigned.

Preferred Qualifications:

• Excellent PC skills within a Windows environment and should be able to demonstrate intermediate level proficiency with Microsoft Office products.

• Troubleshooting ability is key to resolving issues for customers in a timely fashion.

• Demonstrated customer service experience.

• Familiarity with Apple mobile products preferred.

Other relevant information:  

• Hours per week: 10 hours per week
• This position is located at 100 Cambridge Street, Boston and is not eligible for hybrid work.
• Internship duration:  1/19/27 - 4/2/27