IU Health
Customer Service Representative I
3631 N Morrison Rd, Ste 101, Muncie, IN 47304
Full-time
First seen by offpeak October 20, 2026
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M-F 8a-4:30p, training and work at Muncie office.
- Responds to patient inquiries via telephone and email.
Context & Purpose
- Scheduling sleep study appt for Muncie and Fishers Sleep Labs.
Responsibilities of Role
- Receive inbound patient calls, execute outbound patient calls, assigned a sleep lab(s) to be liaison, create electronic patient charts, patient packet emails/req mail
- Sleep lab liaison, greeting patients for sleep studies
Other Requirements
- High School Diploma/GED.
- Knowledge of medical terminology and medical coding preferred.
- Experience with Cerner is preferred
- Ability to type 30+ words per minute
- Requires working knowledge of computers.