SAP S/4 HANA Service Management Systems Analyst

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role

As an SAP S/4HANA Service Management Systems Analyst, you will lead the design, configuration, implementation, and optimization of SAP Service and Asset Management solutions that support critical business operations. You will partner closely with business stakeholders and cross-functional teams to translate complex business requirements into scalable SAP solutions while driving digital transformation initiatives.

This hands-on role requires deep functional expertise across Service Management, Plant Maintenance, and Asset Management, with a focus on delivering integrated, business-driven solutions within the SAP S/4HANA ecosystem. The position offers a strong growth path toward Solution Architect responsibilities.

Core Responsibilities

• Lead business process workshops and collaborate with stakeholders to identify requirements and align SAP solutions with business objectives.
• Design, configure, and implement SAP S/4HANA Service Management solutions, including Service & Repair Orders, Service Contracts, Service-to-Cash processes, Warranty Management, and Loaner/Rental Asset processes.
• Configure and support SAP Plant Maintenance (PM), Technical Objects, Installed Base (IBase), and Asset Management capabilities to improve asset visibility and operational efficiency.
• Drive cross-functional integration across SAP modules, including OTC (Sales & Distribution), R2R (Finance), PTM/Production Planning, MM, and SCM.
• Lead integration efforts between SAP and external platforms, including Microsoft Dynamics CRM Field Service and other enterprise applications.
• Partner with business, functional, and technical teams to support solution delivery, system enhancements, testing activities, and continuous improvement initiatives.
• Serve as the primary liaison between business stakeholders, functional teams, and technical resources to ensure alignment and successful execution.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field, or an equivalent combination of education and experience.
• Minimum 10 years of hands-on SAP experience as a Subject Matter Expert (SME) supporting SAP Service Management, Customer Service, Asset Management, and Plant Maintenance solutions.
• Extensive experience delivering SAP S/4HANA implementations, migrations, or transformation programs.
• Deep understanding of Service-to-Cash processes, Service & Repair Orders, Service Contracts, Warranty Management, Warranty Claims, and Loaner/Rental Asset processes.
• Experience designing and supporting integrations between SAP and Microsoft Dynamics CRM or similar Field Service Management platforms.
• Strong knowledge of cross-functional SAP integrations involving OTC (SD), Project Systems (PS), Finance (R2R/FI-CO), Production Planning, and Supply Chain processes.
• Proven ability to lead requirements gathering, solution design, configuration, testing, and deployment activities.
• Strong project management, analytical, problem-solving, and stakeholder management skills.
• Excellent verbal and written communication skills with the ability to translate technical concepts into business value.
• Communicates clearly and effectively with technical and non-technical stakeholders.
• Builds strong partnerships across business and IT functions.
• Demonstrates ownership, accountability, and a continuous improvement mindset.
• Influences decision-making through collaboration, expertise, and business acumen.
• Balances strategic thinking with hands-on execution.

Preferred Qualifications

• SAP S/4HANA Service and/or Asset Management certification.
• Experience with SAP Activate methodology and Agile delivery frameworks.
• Experience supporting organizations within industrial manufacturing, heavy equipment, machinery, utilities, or high-tech industries.
• Experience with Microsoft Dynamics Field Service and broader field service ecosystems.
• Experience mentoring team members and contributing to enterprise solution architecture initiatives.
• Demonstrated interest and capability in progressing toward a Solution Architect career path.

What You'll Bring

• Deep functional expertise across SAP Service, Repair, Warranty, Asset Management, and Plant Maintenance processes.
• Strong understanding of integrated enterprise business processes and how SAP enables them.
• Ability to bridge business requirements with technical solutions.
• Proven success leading complex implementations and transformation initiatives.
• A collaborative approach and passion for driving operational excellence through technology.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation