Manager, Community Engagement (MOCHA Programs)

Department: Community Engagement

Position Type: Full-Time

FLSA: Exempt 

Job Summary: 

The Community Engagement Manager provides strategic, operational, and administrative leadership to MOCHA and other assigned programs and services. This position is responsible for program performance, staff leadership, quality improvement, grant and fiscal accountability, community partnerships, and achievement of organizational goals. The Community Engagement Manager collaborates across departments to ensure services are accessible, effective, compliant, data-driven, and aligned with the organization's mission, strategic priorities, and commitment to health equity. 

Duties/Responsibilities: 

Strategic Program Leadership

• Provide leadership, direction, and oversight for assigned programs and services.
• Partner with departmental and organizational leadership to develop and implement strategic initiatives.
• Lead program planning, implementation, growth, and evaluation activities.
• Ensure program activities align with organizational priorities and strategic goals. 

Operations Management

• Oversee day-to-day operations of assigned programs and/or locations, which may include satellite offices.
• Ensure efficient workflows, staffing plans, scheduling, and resource allocation.
• Monitor program performance and address operational challenges.
• Maintain policies, procedures, and operational standards.
• Ensure services are delivered in a manner that is client-centered, equitable, and responsive to community need. 

Leadership & Staff Development

• Recruit, hire, onboard, supervise, and develop assigned staff.
• Conduct regular supervision, coaching, and performance evaluations.
• Foster employee engagement, accountability, and professional growth.
• Support succession planning and workforce development initiatives.
• Promote a positive, collaborative, and mission-driven work environment. 

Financial & Grant Management

• Manage program budgets in collaboration with division leadership and Finance department.
• Monitor expenditures and ensure responsible stewardship of resources.
• Oversee grant deliverables, compliance requirements, and funder expectations.
• Support development and implementation of sustainable funding strategies.
• Ensure timely and accurate submission of required reports

Quality Improvement, Compliance & Data Management

• Establish and monitor program performance metrics.
• Ensure compliance with federal, state, local, funder, and organizational requirements.
• Lead quality assurance and continuous quality improvement activities.
• Review and analyze operational and outcome data to guide decision-making.
• Support program audits, monitoring visits, and accreditation activities as applicable. 

Community Relations & External Partnerships

• Develop and maintain collaborative relationships with community organizations, government agencies, healthcare providers, and other stakeholders.
• Represent the organization at community meetings, coalitions, conferences, and advisory groups.
• Promote awareness of organizational services and strengthen referral networks.
• Support community engagement activities and ensure community voice informs service delivery. 

Program Leadership

• Oversee and participate in outreach, education, testing, and linkage-to-care activities, with a focus on connecting clients to health care and supportive services.
• Complete training to provide testing services.
• Provide leadership for community engagement initiatives serving priority populations.
• Coordinate quality assurance activities related to HIV, STI, and HCV testing programs.
• Work with department leadership to implement prevention services and programming.
• Ensure implementation of evidence-based interventions and outreach strategies.  
• Monitor operational needs related to outreach sites, facilities, vehicles, and program inventories.
• Develop innovative programming to maximize engagement of community members.

Organizational Leadership

• Serve as a member of the organization's leadership team.
• Participate in strategic planning, committee work, and cross-functional initiatives.
• Promote effective communication and collaboration across departments.
• Support organizational change initiatives and agency-wide priorities.
• Model organizational values and leadership behaviors.

Mission Integration

• Foster an environment that respects the dignity and experiences of clients, staff, partners, and community members.
• Support organizational efforts to advance health equity and reduce disparities. 

Miscellaneous

• Demonstrate commitment to Trillium’s mission, vision, values, and respectful engagement with patients, employees, and visitors.
• Responsible for maintaining confidentiality of all patient, client, employee, protected and proprietary information.
• Employees are accountable for meeting the performance standards of their departments and must participate as requested in compliance audits and quality improvement plans.
• Required to participate in continuous improvement of job responsibilities and organizational or work processes to advance the organization or department. 
• Reliable transportation to attend community events and conduct outreach activities is a must.
• Other specific duties as assigned.

Education and Experience: 

• High school diploma or GED required. 
• Bachelor's degree in Public Health, Health Education, Social Work, Human Services, Healthcare Administration, or a related field preferred. An equivalent combination of education and experience may be considered. 
• Minimum of five (5) years of experience in public health, community prevention, outreach services, health education, harm reduction, HIV/STI/HCV prevention, or related human services programs. 
• Minimum of three (3) years of management experience leading teams, programs, or community-based services. 

Physical Requirements:

While performing the duties of this job, the employee is required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms; talk; and hear. Occasionally the employee must stoop, bend, and lift or move up to 25 lbs. Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.