Deposit Services Representative I

You Belong Here

People’s Credit Union is built on the belief that members and employees should feel a sense of belonging. Based on our Core Values, we created that feeling by design to offer you a genuine sense of community where you are supported personally and professionally.

If you work here, you belong here.

Your Values Align With Ours

We hire employees whose core values match our own. We can train for competency, but if you’re also genuine, trustworthy, earnest, empathetic, and resourceful, we want you on our team.

Your Voice Is Heard

Here, hierarchy doesn’t drive impact - all voices are sought out, heard, and respected. We are listeners, then doers.

Your Team Makes You Stronger

Independent work is expected, but collaboration with compassionate accountability makes us all stronger. Working together, we all learn and grow.

Your Future Is Bright

We recognize that careers are not always straight lines. Professional development is a shared responsibility. We are committed to providing opportunities and resources to help you navigate your career paths and achieve your goals. Let's work together to foster growth and development in our organization.

What You’ll Gain

Growth and Development

• Emerging Leaders program designed for high potential employees
• Proven career mobility:
  • 21 program participants promoted or transferred (14 into leadership roles)
  • 16 overall promotions in calendar year 2025
  • 9 Transfers for advancement in calendar year 2025

Benefits That Support You

• Medical, dental (BCBSRI), and vision (VSP) coverage
• 401(k) and Roth options with a competitive employer match
• Performance based incentive (target 4% of salary)
• Employee discounts on loan products

Time & Flexibility

• Paid day off for annual primary care visit
• Paid volunteer day + company-wide “Day of Purpose”
• 100% Employee participation in community service in 2025

Culture & Connection

• Highly engaged workforce – 94% participation in most recent engagement survey
• Open-door, “ask anything” culture
• Employee events and team connection opportunities

Position Summary

This position is responsible for providing support to all areas of the organization regarding deposit related processes, in accordance with all regulations, policies, and procedures. This position will also perform daily, weekly, and monthly operational tasks and will be responsible for contributing to the overall goals of the department and the Credit Union while working to uphold the Credit Union’s core values.

Essential Responsibilities and Accountabilities

Transaction Processing

• Reviews Automated Clearing House transactions (incoming and outgoing)
• Reviews and approves items processed via mobile remote deposit capture
• Processes checks returned from the Federal Reserve within established time
• Daily processing of incoming and outgoing wires
• Processes daily transaction requests from Finance

Quality Control

• Review all documentation for new and existing members and/or accounts to ensure the appropriate maintenance was performed and all supporting documents are obtained and correct. 
• Identify areas of concern and work with the appropriate staff on what corrective measures need to be taken to resolve timely via contact events, escalating where necessary.
• Maintain and monitor all members for missing or outdated Customer Identification.
• Identify, research and suggest changes that can create efficiencies in the overall process.

Research & Support

• Conduct all research on member deposit accounts and profiles as requested, leading up to and through resolution
• Comply with legal requests, internal audits, and external examinations 
• Review and process daily reports such as Change of Address, Inactive Accounts, Notice of Delayed Availability, Bond Verifications, Etc. 
• Monitor daily activities within Deposit Services and recommend changes to current systems, practices, and procedures in order to create efficiencies and improvements
• Completes Verification of Deposits
• ATM balancing and support
• ATM & debit card orders and maintenance
• Properly handles returned mail, including statements, checks, and debit cards
• Assists with ad hoc projects as directed by Management 
• Cross train in Deposit Services Daily job functions and provide coverage when needed

Key Behavioral Competencies

Positive Impact

Individuals effective at this competency lift others up and leave a good impression on those around them. They are optimistic and enthusiastic and can inspire and create excitement with their outlook. They are solution focused and can help find a positive approach to all challenges.

Problem Solving & Decision Making

Individuals effective at this competency exhibit good judgment and sound logic. They are able to identify the problem at its core, determine solutions, and make decisions. They are able to identify the core issues by gathering relevant information and including the appropriate individuals and sources to highlight the issue as well as outline solutions. They are committed to solving the issue by making a decision based on the information and taking action.

Change Agility

Individuals effective at this competency are comfortable with ambiguity and are highly adaptable. They are comfortable and embrace changes and adjust and modify behaviors when appropriate to accommodate for the change when it is for the better of the organization. They understand change management techniques to help with better adoption of change.

Initiative

Individuals effective at this competency are able to take effective action without being directed. When they see a need or are given a goal, they take full ownership and act on it without waiting for someone to tell them what to do or how. They seek out guidance when needed so they are able to achieve goals. They make things happen.

Team Player

Individuals effective at this competency identify with the larger organizational team and their role within it. They are willing and readily share resources, respond positively to requests from other parts of the organization, and support organizational goals. They have empathy for others’ roles and responsibilities and support all members of the organization.

Knowledge and Skills

• High School diploma or equivalent
• At least 2 to 5 years teller/clerical/bookkeeping experience
• Excellent oral and written communication skills
• Basic computer skills and working knowledge of Microsoft Office 
• Working knowledge of retail operational policies, procedures, and regulations

ADA Requirements

Physical Requirements

• Perform primarily sedentary work with limited physical exertion and occasionally lifting up to 10 lbs. 
• Must be able to operate routine office equipment.
• Must be able to routinely perform work on computer for an average of 6-8 hours per day. 
• Must be capable of regular, reliable, and timely attendance.

Working Conditions

• Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
• Must be able to prioritize work, maintain engagement and productivity in a remote work environment

An Equal Opportunity Employer, including disability / veterans.