Customer Service Representative I

Description

Do you enjoy helping customers and solving problems? We are actively seeking a talented Customer Service Representative to join in Magnolia, Texas As a CSR I with NSL Aerospace, you’ll assist customers with placing orders, handle inbound phone calls, and support company sales goals. This is a great opportunity to join a growing company and work collaboratively with multiple departments to solve problems for the customers we serve.

You will know you're a great fit for this position if you enjoy talking with customers, are a self-starter, detail oriented, and can work quickly and accurately against deadlines.

Starting pay is $19.00 per hour plus benefits. Open until filled.

Job Summary:

As a CSR, you’ll assist customers with placing orders, handle inbound phone calls, and support company sales goals. This is a great opportunity to join a growing company and work collaboratively with multiple departments to solve problems for the customers we serve. You will know you're a great fit for this position if you enjoy talking with customers, are a self-starter, detail oriented, and can work quickly and accurately against deadlines.

Essential Duties & Responsibilities:

• Order entry and management
• Inventory management; communicate inventory issues to appropriate personnel
• Providing order status, product information, account status, pricing, or service to customers and Application Specialists in a timely manner
• Communicating with customers via phone and email in a professional manner
• Maintaining close and effective communication with co-workers in sales, office, and warehouse
• Creation and maintenance of records relating to customer and vendor transactions; processing customer payments and documents.
• Support local and company-wide sales goals
• Basic understanding of the estimating process to build quotes based on provided information
• Other duties as assigned

Requirements

Qualifications, Knowledge, & Skills:

• Minimum 3 years’ experience in customer service
• Thrive in fast paced office with ability to multi-task
• Strong basic math skills for conversion of different units of measure, both metric and imperial
• Proficient with Microsoft 356; intermediate skills in Excel
• Great communication skills, written and verbal
• Superior attention to detail and organizational skills
• Experience with NetSuite is highly desirable
• High School Diploma or GED/Equivalent is required

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Benefits:

Bron Tapes offers a full benefits package after 30 days of employment.

• 401k with match (after 60 says of employment)
• Medical – Cigna Healthcare
• Dental – Cigna Healthcare
• Vision – Cigna Healthcare
• Flexible Spending Accounts
• Short- and Long-Term Disability Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• Guardian Plans (Accident, Legal, Critical Illness & Hospital Indemnity)
• ID Theft Protection
• Paid Vacation and Sick Time

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skilled required.

Bron Tapes, Inc (including all subsidiaries: Bron Converting, Inc., Bron Aerotech, Inc., Bron Holding, Inc. and NSL Aerospace) is an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need, qualitied persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, marital status, veteran status or any other basis covered by appropriate law. Any questions about our EEO policy should be directed to Human Resources.

Bron Tapes is an E-Verify employer.