Salesforce Administrator

Overview

Salesforce Administrator

Founded in 1997, Think Together partners with schools to change the odds for kids by providing award-winning programs during and outside the school day. We’re one of California’s largest nonprofits working in school districts from San Diego to San Francisco. Whether you’re interested in early learning, elementary, middle or high school, you can invest in your community by working at a local school or working within our home office providing support!

JOB SUMMARY: 

The Salesforce Administrator is responsible for managing and maintaining the Salesforce platform to ensure its optimal performance and usability. This role collaborates with stakeholders to gather requirements, implement solutions, and ensure the system aligns with organizational goals and best practices. The Salesforce Administrator will configure system settings, and customize Salesforce to meet the organization's needs, appropriately considering security and access management, workflow, and reporting and dashboard needs. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Partner with cross-functional stakeholders to translate business objectives and requirements into scalable solutions, optimizing system capabilities and aligning configurations with organizational goals.
• Design and customize Salesforce solutions that automate processes, simplify workflows, and create an intuitive user experience for teams to efficiently manage and access information.
• Develop and implement strategic data privacy and access controls to protect sensitive information, strengthen data governance, and ensure secure, role-based access aligned with business and privacy requirements. Design and maintain Salesforce data structures (e.g., custom objects, fields, validation rules, and record types), considering best practices around data quality, standardized processes, and accurate data reporting.
• Govern data movement between Salesforce and external systems by establishing validation, reconciliation, and quality controls that ensure data accuracy, integrity, security, and reliability across business platforms.
• Conduct regular audits to identify data inconsistencies, duplicates, and system issues, ensuring ongoing data integrity, system reliability, and alignment with governance standards.
• Create and maintain reports, dashboards, and custom views that translate data into actionable insights, enabling stakeholders to make informed, data-driven decisions.
• Monitor system performance and proactively identify and resolve any issues or errors, ensuring ongoing system reliability and stability.
• Collaborate with developers and third-party vendors to design and implement Salesforce integrations that enable seamless data exchange, improve cross-system connectivity, and maintain alignment across business systems and applications.
• Evaluate new Salesforce features, releases, and capabilities for their applicability and potential value to the organization; recommend enhancements that align with business priorities, user needs, and long-term strategy.
• Drive user enablement and adoption by providing training, guidance, and ongoing support, helping teams effectively leverage Salesforce capabilities and adhere to standardized business processes. Document system configurations, processes, and user guidelines.
• Perform additional responsibilities as assigned.

   QUALIFICATIONS AND REQUIREMENTS: 

• 3-5 years’ experience as a Salesforce Administrator or a similar role.
• Bachelor’s degree in business administration, Information Systems, or related field or an equivalent combination of education and experience.
• Strong understanding of Salesforce functionality and features, including Sales Cloud, Experience Cloud, Pardot, Tableau, and customizations.
• Proficiency in Salesforce administration, including user management, security settings, and data management.
• Experience with Salesforce declarative tools such as flows, and formula fields.
• Familiarity with Salesforce Lightning Experience and Lightning components.
• Solid technical skills and ability to identify and resolve system issues.
• Strong attention to detail and ability to analyze complex data structures.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Experience with Agile methodologies and project management tools.
• Salesforce certifications, such as Salesforce Certified Administrator are a plus.

WORK ENVIRONMENT:

• Moderate Noise (examples: typical office noise)
• Stand, Walk, Sit (in general office environment)
• Computer Screen visual in performance of role
• Lift up to 10 pounds
• Travel up to 10-20%
• Must pass Live Scan (criminal background check via fingerprinting), provide a clear TB test.
• Reliable transportation is required to meet the needs of the position.
• While driving is not a regular requirement of this role, employees who operate a personal or company vehicle for work purposes must maintain a valid driver's license and current auto insurance on file with HR.

COMPUTER SKILLS:  

• Proficient with Microsoft Office Suite, Outlook, and Teams with intermediate proficiency in the use of Excel, Pivot tables, VLOOKUP, SharePoint, and PowerPoint

Compensation:

SALARY: $90,000 - $95,000/yr

This is the targeted compensation for the position. A range of factors, including but not limited to; location, skills, experience, will be considered. Actual compensation may vary.