Parts and Service Manager

Description

Lead the Team. Drive Performance. Deliver an Exceptional Boating Experience.

Boater's World Marine Centers is seeking an experienced, motivated, and customer-focused Parts & Service Manager to lead the daily operations of our Parts and Service Departments at our Grand Prairie, Texas dealership.

This position is responsible for overseeing service operations, managing parts inventory and sales, developing employees, improving department efficiency, and ensuring a high level of customer satisfaction.

We're looking for a hands-on leader who understands marine dealership operations, has a strong background in service and parts management, and knows how to balance customer service, employee performance, and departmental profitability.

The ideal candidate will be comfortable working directly with technicians, service advisors, parts personnel, customers, and dealership leadership to keep operations running efficiently while delivering a professional and dependable customer experience.

What You'll Do

Service Department Management

• Oversee daily Service Department operations, including scheduling, repair orders, technician assignments, and workflow management.
• Schedule and assign work to marine technicians based on experience, workload, and customer priorities.
• Monitor repair progress to ensure jobs are completed accurately, efficiently, and within expected timelines.
• Review service estimates, repair orders, labor charges, and work performed for accuracy.
• Assist with service writing responsibilities, including customer communication, estimates, repair order creation, and work approvals.
• Ensure repair orders are properly documented and processed through the dealership management system.
• Coordinate with the Parts Department to ensure required parts and materials are available for scheduled repairs.
• Monitor technician productivity, efficiency, and overall shop performance.
• Identify opportunities to improve service turnaround times, reduce downtime, and increase shop capacity.
• Oversee warranty repairs and claims processing in accordance with manufacturer and dealership requirements.
• Ensure service work meets company quality standards and customer expectations.

Parts Department Management

• Oversee daily Parts Department operations, including inventory management, purchasing, receiving, and customer sales.
• Ensure accurate ordering, receiving, stocking, and tracking of parts and accessories.
• Maintain appropriate inventory levels to support service operations and retail customer demand.
• Monitor inventory accuracy, stock movement, and parts availability.
• Coordinate with technicians and service personnel to ensure parts are ordered and received in a timely manner.
• Assist internal and external customers with identifying and locating marine parts, accessories, and components.
• Promote parts and accessory sales, including complementary products and additional customer needs.
• Monitor vendor orders, backorders, returns, and inventory discrepancies.
• Maintain strong relationships with parts suppliers and manufacturer representatives.
• Identify opportunities to improve inventory turnover, reduce obsolete inventory, and increase parts profitability.
• Ensure the Parts Department remains organized, efficient, and customer-focused.

Team Leadership & Employee Development

• Lead, coach, and develop Service and Parts Department employees.
• Establish clear expectations for productivity, customer service, quality, and accountability.
• Provide regular performance feedback, training, and coaching.
• Monitor employee performance and address concerns in a timely and professional manner.
• Assist with hiring, onboarding, and training new department employees.
• Promote teamwork and effective communication between service technicians, service advisors, and parts personnel.
• Ensure employees follow established dealership procedures and operational standards.
• Foster a positive, professional, and results-driven work environment.

Customer Service & Communication

• Ensure customers receive timely, professional, and accurate communication throughout the service process.
• Assist with customer concerns, service questions, estimates, and repair recommendations.
• Handle escalated customer service issues and work toward practical, professional resolutions.
• Maintain positive relationships with customers, vendors, and manufacturer representatives.
• Ensure customers are informed of repair status, additional service recommendations, and expected completion timelines.
• Support a customer-first environment across both Parts and Service Departments.
• Work collaboratively with Sales and other dealership departments to support customer needs.
• Help build long-term customer relationships that encourage repeat service and parts business.

Department Performance & Profitability

• Monitor Parts and Service Department performance, including revenue, gross profit, labor efficiency, and operating expenses.
• Establish and work toward monthly departmental sales, productivity, and profitability goals.
• Identify opportunities to increase service revenue, parts sales, and overall department performance.
• Monitor labor utilization, technician productivity, and service scheduling efficiency.
• Review parts inventory performance, purchasing practices, and inventory turnover.
• Help control unnecessary expenses, material waste, and operational inefficiencies.
• Analyze departmental performance and recommend improvements.
• Work with dealership leadership to develop strategies that support department growth and profitability.
• Maintain accurate reporting and documentation related to Parts and Service operations.

Safety, Compliance & Operational Standards

• Ensure Parts and Service Departments follow company policies, manufacturer guidelines, and applicable safety requirements.
• Maintain clean, organized, and professional service and parts areas.
• Ensure technicians and department employees follow proper equipment operating procedures.
• Monitor shop conditions and address safety or operational concerns.
• Ensure proper handling, storage, and organization of parts, equipment, tools, and materials.
• Support compliance with warranty procedures, repair documentation, and dealership operating standards.
• Coordinate with dealership leadership regarding facility, equipment, and operational needs.

Requirements

• Minimum of three (3) years of management experience in a Parts Department, Service Department, or related dealership operations role.
• Previous experience working in marine, boating, powersports, automotive, or a similar dealership service environment.
• Strong knowledge of outboard engines, marine service operations, parts, and general boating products.
• Demonstrated ability to supervise employees, manage workflow, and maintain department accountability.
• Experience with service scheduling, repair orders, technician productivity, and customer communication.
• Understanding of parts inventory management, purchasing, receiving, and inventory control.
• Experience using a dealership management system (DMS).
• Ability to review service estimates, labor charges, repair documentation, and parts transactions.
• Strong understanding of departmental profitability, expense management, and operational efficiency.
• Excellent leadership, organizational, and problem-solving skills.
• Strong customer service and interpersonal communication skills.
• Ability to manage multiple priorities in a fast-paced dealership environment.
• Proficiency with computers and the ability to learn dealership systems and processes.
• Ability to work full-time on-site in Grand Prairie, Texas.

Preferred Qualifications

• Previous Parts Manager, Service Manager, or combined Parts & Service Manager experience within a marine dealership.
• Experience using Lightspeed dealership management software.
• Strong familiarity with outboard engine manufacturers, marine parts, accessories, and warranty procedures.
• Experience managing marine technicians, service advisors, and parts personnel.
• Experience improving technician efficiency, service department profitability, and inventory performance.
• Familiarity with manufacturer warranty claims and dealership service procedures.
• Experience managing departmental budgets, performance metrics, and profitability goals.
• Previous experience working in a high-volume marine dealership or multi-department service operation.

What We're Looking For

We're looking for a leader who understands that successful Parts and Service Departments depend on strong communication, organized operations, and consistent customer service.

The right candidate should be comfortable managing the service schedule, checking repair progress, assisting with customer concerns, reviewing parts availability, coaching employees, and making decisions that keep both departments moving.

This person should be:

• A hands-on manager who is comfortable being actively involved in daily dealership operations.
• Knowledgeable about marine service, outboard engines, and parts operations.
• Organized and capable of managing multiple departments and competing priorities.
• Focused on technician productivity, customer satisfaction, and departmental profitability.
• Comfortable coaching employees and holding team members accountable.
• Proactive about identifying operational problems and implementing solutions.
• Able to build positive relationships with customers, employees, and vendors.
• Motivated to improve department performance and contribute to dealership success.

Work Environment & Physical Requirements

• Work is performed in a combination of dealership office, parts, and service shop environments.
• Regular interaction with customers, technicians, service personnel, and dealership employees.
• Ability to sit, stand, and walk throughout the workday.
• Ability to bend, kneel, reach, and access parts storage areas as needed.
• Ability to occasionally lift or carry up to 50 pounds.
• Exposure to shop equipment, machinery, noise, and other service department conditions.
• Must follow established dealership safety procedures.
• Flexibility to work additional hours when necessary to support department operations.

Why Join Boater's World Marine Centers?

At Boater's World Marine Centers, we're passionate about boating and committed to providing customers with an exceptional experience throughout the ownership process.

Our Parts and Service Departments play an important role in keeping customers on the water, supporting our dealership operations, and building long-term relationships.

As our Parts & Service Manager in Grand Prairie, you'll have the opportunity to lead both departments, develop employees, improve operational performance, and make a direct impact on customer satisfaction and dealership profitability.

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• 401(k) with company match.
• Paid time off.
• Employee discounts.
• Career growth and advancement opportunities.

Join Our Team

If you're an experienced Parts or Service Manager with a strong understanding of marine dealership operations, a passion for customer service, and the ability to lead a successful team, we'd like to hear from you.

Apply today to join Boater's World Marine Centers as our next Parts & Service Manager in Grand Prairie, Texas!

Equal Employment Opportunity

Boater's World Marine Centers is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs without regard to any characteristic protected by applicable law.