Medical Research Representative/Dietary Aid

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As a Medical Research Representative at ICON, you will contribute to our facilities management function, working collaboratively to deliver high-quality outcomes across our clinical programs

Location: On-Site San Antonio TX 78232

Job Type: PRN/As Needed

Shift/Schedule: Sunday-Wednesday Nights 7 PM-7 AM

What You Will Do:

You will take responsibility for clinical research deliverables, applying your skills to ensure quality and efficiency.

Key responsibilities include:

• Support day-to-day clinical site and facility operations to ensure a safe, organized, and efficient environment.
• Build and maintain positive working relationships with research site personnel, investigators, and internal teams.
• Serve as a point of contact for routine site inquiries, providing timely support and escalating issues as needed.
• Assist with study-related and operational activities, including transporting samples, tracking meals, preparing rooms, and supporting site needs.
• Perform routine cleaning and sanitization of workspaces, common areas, restrooms, and break rooms in accordance with established procedures.
• Monitor and replenish supplies, dispose of waste appropriately, and report maintenance or facility concerns.
• Support site visits, meetings, and special events through setup, cleanup, and logistical coordination.
• Assist with tracking activities, maintaining records, and following established procedures to support quality, compliance, and efficient operations.
  

Your Profile:
Required qualifications and experience:

• High School Diploma or equivalent required
• Prior/current experience in food service, healthcare, or structured environment preferred
• Ability to follow safety and sanitation protocols
• Strong attention to detail and organizational skills
• Ability to follow written instructions and adhere to structured processes
• Basic proficiency in Microsoft Word and Excel (general computer literacy)
• Ability to learn and navigate electronic systems, logs, and templates
• Willingness to learn clinical study protocols, and patient timelines (meal timing, fasting requirements)
• Ability to support clinical floor operations (transporting samples, tracking meals)
• Flexibility for early morning shifts / reliable attendance

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply