Customer Service Rep

Company Description

At Domino’s, we’re better together by celebrating the different backgrounds and experiences each person brings to our workplace. We want you to grow and win with us; after all, most of our store owners started as delivery drivers and pizza makers in stores. If you have one or more of the skills listed below; please apply.

Is the sauce in your veins? Join #TeamDominos today.

Job Description

We are seeking an enthusiastic and customer-focused Customer Service Representative to join our team in Roberts, WI. As a key member of our organization, you will be responsible for providing exceptional service to our valued customers, addressing their needs, and ensuring their satisfaction with our products and services.

• Serve as the primary point of contact for customer inquiries via phone, email, and in-person interactions
• Process customer orders efficiently and accurately
• Assist in all areas of the operations including prepping, preparing, and packing products 
• Respond to customer questions about products, services, and company policies
• Collaborate with team members to resolve complex customer issues and escalate when necessary
• Identify and communicate common customer concerns to management
• Assist in maintaining a clean and organized work environment
• Participate in ongoing training to stay updated on company products, services, and policies
• Contribute to a positive team atmosphere by supporting colleagues and sharing best practices

Qualifications

• Excellent verbal and written communication skills
• Strong active listening abilities and empathy towards customers
• Proficiency in using computer systems, including order processing software and customer relationship management (CRM) tools
• Basic math skills for processing transactions and handling refunds
• Ability to multitask and work efficiently in a fast-paced environment
• Problem-solving skills to address customer concerns effectively
• Attention to detail to ensure accuracy in all customer interactions and data entry
• Team player mentality with a willingness to support colleagues
• Previous customer service experience preferred
• Conflict resolution skills to handle challenging customer situations professionally
• Ability to remain calm and composed under pressure
• Enthusiasm for learning about new products and services

Additional Information