Engine Technical Communicator

This position is responsible for providing technical assistance to the dealership and its customers. Responsibilities include (but not limited to):

Technical Communicator Benefits:

• Great Work-Life Balance
• On-Premise Clinic
• Tuition Reimbursement
• Vast Growth Opportunities
• Job Stability
• Full-Time Benefits to Include: Medical, Dental, Vision
• 401(k) Employer Match
• Paid Vacation, Sick Time, Holidays

Technical Communicator Responsibilities include:

• Consulting with all stores to ensure resolution of critical technical problems while enhancing technical competencies of dealer Technicians
• Providing technical support for Mustang Power Systems shop and field service departments to include large bore 290, field service, marine, EPG, Tomball, and Waller (rebuild and machining).
• Communicating with CAT engineers via the DSN to quickly resolve all technical issues
• Performing other duties such as applied failure analysis, completing goodwill requests, and working with our district CAT Representative to help resolve technical issues
• Work with Technical Services team and service technicians to provide solutions to trouble-shooting needs
• This person must be able to take on additional work in the absence of other Technical Communicators and possess strong written and verbal skills.
• Assisting with the definition and solution of technical problems
• Assist sales and parts departments with technical matters
• Develop and maintain a cohesive team effort between all departments
• Work closely with Caterpillar to develop economical solutions to issues and product problems 

Technical Communicator Requirements:        

• College degree in Diesel Technology or Ag Mechanization or other industry-related field
• Will consider equivalent work experience in lieu of educational requirements
• In-depth knowledge of internal combustion engines and the fundamental differences between spark vs compression ignition engines.
• Technical background with the ability to read schematics, engineering drawings, and machining specifications
• Working knowledge of precision measuring equipment to include dial bore gauges, calipers, O.D. micrometers, depth micrometers, profilometers, T-gauges, gauge blocks, etc.
• Working knowledge of water brake and inertial dyno testing procedures, nomenclature, and performance troubleshooting
• Knowledge of CAT and Mustang data/service systems and applications
• Soft skills as required for a technical professional whose insight and recommendations may directly influence service revenue and sales growth in a competitive environment.