Maitre'D - Crane Club Restaurant New York

Part-time team members who meet the requirements are eligible for: 

• State Applicable Time Off

• Pet Insurance

• 401(k) Retirement Program with Employer Match

• Employee Assistance Program

• TAO Savings Marketplace

• Employee Discounts and much more!

Responsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with restaurant guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality. 

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

• Anticipates and accommodates all needs of the guest

• Maintains the general cleanliness and orderliness of the entrance area and entire venue

• Complies with Department of Health and company sanitation standards

• Actively takes and processes reservations

• Assists with incoming calls and answering guest questions

• Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift

• Provide the dining room team with initial table set-up

• Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management, including:  

  • Ensures all appropriate menus are printed and ready for service

  • Ensures that all menu books are organized with current menus

  • Completes opening duties as assigned or directed

  • Completes closing duties as assigned or directed

• Reports all breakage, and damage of equipment or furniture immediately to management

• Attends and participates in daily pre-service meetings, reviewing the VIP’s and book for the night

• Foster and maintain relationships with regular guests

• Participates in any training sessions or departmental meetings

• Learn by listening, observing other team members, and sharing knowledge while leading by example

• Portrays a positive and professional attitude

• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments

• Works as part of a team and provides help and support to all fellow team members

• Assist and/ or complete additional tasks as assigned

TRAINING REQUIREMENTS: 

• Tao Group Hospitality in-venue Maitre’D training 
   

EDUCATION/WORKING KNOWLEDGE: 

• Minimum 1 year Maitre’D experience or equivalent related Tao Group Hospitality experience required

• Experience in a high-volume restaurant/nightclub/lounge. 

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE  

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions 

• Ability to write, read, and verbally communicate 

• Must have good positive energy throughout the day

• Must be able to print legibly for Team Members, management, and guests to read 

• Must be able to stand for extended periods of time 

• Must be able to move quickly  

• Must be able to push and lift up to 75 lbs. with or without assistance 

• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume 

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 

• Exposure to cleaning materials 

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 

• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment 

• Maintain a professional, neat, and well-groomed appearance adhering to Company standards 

• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner 

• Ability to maintain confidentiality 

• Ability to handle a fast-paced, busy, and somewhat stressful environment