Service Technician (Automatic Door Industry)

Service Technician (Automatic Door Industry) $35 - $45 per Hour Locations Hartford, CT | New Haven, CT | Bridgeport, CT & Surrounding Areas

Join a Growing Team as a Service Technician in the Automatic Door Industry!

Are you an experienced Automatic Door Technician looking for a rewarding career with competitive pay, independence in the field, and the opportunity to work with a variety of commercial customers? We are seeking a skilled Service Technician to troubleshoot, repair, and maintain automatic door systems throughout the Hartford, New Haven, and Bridgeport areas.

In this role, you'll be the face of our company, providing exceptional customer service while ensuring automatic doors and entrance systems operate safely and efficiently.

What You'll Do

Perform maintenance, inspections, and repairs on automatic doors, entrance systems, door operators, handles, closers, and related equipment.

Troubleshoot service calls and diagnose equipment issues to identify the extent and cause of malfunctions.

Apply mechanical and electrical knowledge to restore equipment to proper working condition.

Work closely with the dispatch team to maximize service efficiency, productivity, and customer response times.

Utilize hand and power tools safely while maintaining compliance with OSHA and company safety standards.

Complete work orders and service documentation accurately using computer-based systems.

Deliver exceptional customer service by professionally representing the company and ensuring customer satisfaction on every service call.

Communicate effectively with customers, management, sales, and parts departments to address customer needs and identify additional service opportunities.

Travel throughout the service areas to support customer locations.

Operate a company vehicle safely and efficiently while traveling between job sites.

Support company safety initiatives by following all safety policies, procedures, and safe work practices in the field, warehouse, and office.

Perform work in a variety of customer environments, including hospitals, pharmaceutical facilities, office buildings, and retail locations, with exposure to varying weather and site conditions.

Perform other duties as assigned.

Education & Experience

• High school diploma or General Education Degree (GED) required.
• Minimum of 2 years of experience within the automatic door industry.
• Strong mechanical and electrical aptitude.
• Proven troubleshooting and diagnostic skills.
• Ability to work independently while managing a service route and customer expectations.

Communication Skills

• Ability to read and interpret safety rules, operating and maintenance instructions, technical manuals, and procedural documents.
• Ability to complete service reports, work orders, and routine correspondence accurately.
• Strong verbal communication skills with the ability to interact professionally with customers, coworkers, and management.

Mathematical Skills

• Ability to perform basic mathematical calculations.
• Ability to accurately read and use a tape measure for installations, repairs, and adjustments.

Problem-Solving Skills

• Ability to diagnose and resolve equipment issues using sound troubleshooting techniques.
• Ability to evaluate situations involving multiple variables and determine practical solutions.
• Ability to interpret written, verbal, diagrammatic, and schedule-based instructions.

Certifications & Licenses

• Valid driver's license.
• AAADM Certification on ANSI 156.10 and ANSI 156.19 standards required.

Physical Requirements

This position requires regular physical activity in a field service environment. The successful candidate must be able to:

• Frequently stand, walk, bend, kneel, crouch, crawl, reach, and climb ladders.
• Regularly use hands and arms to handle tools, equipment, and materials.
• Frequently lift and move up to 100 pounds and occasionally up to 150 pounds. Team lifting is required for items weighing 50 pounds and more.
• Work safely at heights while servicing doors and operators using ladders and other access equipment.
• Possess close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus as needed for technical service work.

Work Environment

• Work in a variety of customer locations, including hospitals, pharmaceutical facilities, office buildings, and retail locations.
• Regular exposure to moving mechanical equipment, outdoor weather conditions, and varying temperatures.
• Frequent exposure to dust, fumes, airborne particles, humidity, vibration, and electrical equipment.
• Daily travel throughout Hartford, New Haven, Bridgeport, and surrounding areas.

We are an Equal Opportunity Employer and do not discriminate against applicants or employees based on any protected characteristic under federal, state, or local laws. Reasonable accommodations are available upon request.