HOSTESS - OSCAR'S

Description

POSITION SUMMARY:

The primary responsibility of the Host/Hostess to greet and seat guests and assist Food Servers, Bus Persons, and Food Runners, as it relates to guest contact and table information. The Host/Hostess will also be responsible for accurately handling cash register transactions and ensuring that guests are greeted cheerfully and seated in a timely manner. The Host/Hostess coordinates activities of dining room personnel to provide fast and courteous service to patrons. Perform responsibilities in accordance with all PlayLV’s Company standards, policies, and procedures.

ESSENTIAL FUNCTIONS:

• Oversee daily restaurant reservations, pre-assign seating where necessary.
• Communicate with Restaurant Reservations regarding special orders, cake orders, and special requests – responsible for conveying all such information to management.
• Answer restaurant telephone courteously and efficiently.
• Escort guests to tables and assist in seating at tables; present menus and extend pleasantries.
• Shut down the podium and forward phones to voice-loop at end of shift.
• Work as a team; assist with all guests’ and employees’ needs and inquiries.
• Assist Management with approvals on RFB checks.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain complete knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table setups, room capacity, hours of operation, price range, and dress code of the restaurant.
• Effectively communicate with management, chefs, and culinary staff in order to fulfill and address any issues or needs requested by guests and/or other employees.
• Perform all other job-related duties as requested.
• Behave in a positive, professional manner that reflects Play LV practices.
• Display knowledge of all emergency procedures.
• Inform managers on duty of any Team Member of guest opportunities.
• Have detailed knowledge of the facility and its amenities.
• Have a complete knowledge of all food and beverage menu items.
• Be aware of activities in the dining room, including but not limited to the service standards being used, the bussing of tables, station assignments, special functions, the presence of executives, and the availability or unavailability of particular items.
• Responsible for cleanliness of host/hostess stand floors, menus, and signage and special boards. 
• Have knowledge of all methods of check tendering (cash, comp, coupon, credit cards, gift certificates, etc.)
• Prior cash handling experience required. 
• Maintain a neat, well-groomed appearance & proper personal hygiene. 
• Excellent interpersonal skills with the ability to listen effectively and communicate in a positive manner with Team Members, guests, and Management. 
• Maintain a friendly, upbeat, outgoing, energetic personality at all times. 
• Ability to manage several priorities simultaneously. 
• Read, write, speak, and understand English. 
• Must be reliable and conscientious. 
• Must be accurate and detail-oriented. 
• Must be flexible to constantly changing work environments, service positions, and outlet team structures. 
• Present a willingness-to-please attitude. 
• Must be 21 years of age or older. 
• Must possess excellent customer service/communication skills.
• Ability to read and comprehend instructions and information
• Be able to stand on their feet for extended hours at a time
• Exceptional Customer Service skills
• Ability to meet the company's production and quality standards

Requirements

QUALIFICATIONS:

Required Qualifications:

• Must be 21 years of age or older
• High school diploma or equivalent required
• Minimum of one year of customer/guest service experience
• Working knowledge of correct maintenance and use of equipment
• Have interpersonal skills to deal effectively with all business contacts
• Work varied shifts, including weekends and holidays
• Able to effectively communicate in English, in both written and oral forms
• Maintain a professional, neat, well-groomed appearance, with proper personal hygiene
• Excellent interpersonal skills with the ability to listen effectively, and communicate in a positive manner with Team Members, guests and Management
• Maintain a friendly, upbeat, outgoing, energetic personality at all times
• Ability to manage several priorities simultaneously
• Read, write, speak and understand English
• Must be reliable and conscientious
• Must be accurate and detail oriented
• Must be flexible to constantly changing work environments, service positions and outlet team structures
• Be able to stand on their feet for extended hours at a time
• Ability to meet company's production and quality standards

Preferred Qualifications:

• At least year of experience as a Host/Hostess in an upscale restaurant or any customer service related field
• Previous experience working in a similar resort setting

Licenses & Certifications:

• Food Handlers Card
• TAM Card

WORK SCHEDULE/HOURS:

• Willing to work flexible hours and be On-call

PHYSICAL REQUIREMENTS:

• Must have the physical ability to access all areas of the facility; move, lift, carry, push, pull, and place objects; withstand prolonged standing, stretching, bending, kneeling, lifting, and carrying items weighing at least 50 lbs. without restriction.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Physical stamina and proper mental attitude to work under pressure; work indoors and outdoors, as well as being exposed to hot/cold surfaces, steam, and wet floors.
• Most work tasks are performed indoors; however, there are events where outdoor activities are required. Indoor temperatures are moderate and controlled by internal environmental systems.
• Must be able to work in a fast-paced, busy, and noisy environment.

DISCLAIMER:

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may be modified at any time to meet business needs.

Plaza Hotel & Casino is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Nothing in this job description creates a contract of employment, expressed or implied, or alters the at-will employment relationship.