Floor Lead

Description

Bring thoughtful leadership and genuine guest care to the daily spa and salon experience.

The Floor Leader at milk + honey supports Location Leadership in guiding daily operations and creating a welcoming, consistent guest experience. Through hands-on leadership, strong relationships, and clear communication, the Floor Leader helps the team navigate daily priorities and respond to challenges with resilience and adaptability. This role brings milk + honey’s core values to life through thoughtful service, teamwork, and attention to detail.

Work Hours and Compensation:

• Floor Leads work a mixture of AM and PM shifts, including weekends and some holidays.
• Compensation ranges from $20-$23 per hour depending on experience.

What You’ll Do

• Serve as Manager on Duty, providing hands-on support at the front desk and helping daily spa and salon operations run smoothly.
• Model excellent guest service, respond thoughtfully to guest concerns, and support a welcoming experience from arrival through checkout.
• Coach the concierge team through ongoing feedback, service guidance, and retail sales role-playing.
• Partner with location leadership to review guest feedback and take action to improve the guest experience.
• Support retail sales and membership sign-ups through team motivation, goal setting, and meaningful guest conversations.
• Help new concierge team members feel connected, supported, and prepared to succeed.
• Support inventory ordering, receive and check in purchase orders, and ensure retail products and back bar supplies are accurately recorded, labeled, and organized.
• Maintain clean, stocked, and thoughtfully merchandised retail displays, and assist with monthly inventory counts.
• Uphold spa and salon protocols, brand standards, and Standards of Excellence.
• Lead by example with professionalism, composure, and clear communication to support a positive team environment.

What You’ll Bring

• Strong guest service skills and a thoughtful approach to resolving concerns
• Clear written and verbal communication
• The ability to coach, motivate, and build relationships with team members
• Strong organization and attention to detail while managing competing priorities
• Comfort supporting retail sales and membership goals
• Resilience, adaptability, and a willingness to step in where support is needed
• Availability for AM and PM shifts, weekends, and some holidays

Health + Financial Benefits

• Comprehensive Insurance – Medical, dental, and vision coverage after 30 days (28+ hours/week)
• Paid Time Off from Day One (28+ hours/week)
• Plan for Your Future – 401(k) with company match after 6 months
• Peace of Mind – Company-paid Life & AD&D insurance ($15,000 coverage)
• Loyalty Rewards – Tenure bonus program for long-term team members

Exclusive Team Member Perks

• Generous Product Discounts – 40% off retail, including 50% off retail of milk + honey products
• Service Discounts – 15% off spa, salon, and medSPA services
• Last-Minute Booking Perks – Up to 50% off spa services and 40% off salon services at select locations
• Milestone Celebrations – Enjoy spa perks as you grow with us

Lifestyle + Extra Benefits

• Referral Bonuses – Earn up to $500 for each qualifying employee referral
• Wellness Perks – Enjoy a monthly spa credit
• Support for New Mothers – Return-to-work bonus up to $2,000 following maternity leave
• Give Back – Paid volunteer time off to support your community

Why You’ll Love it Here:

• Embrace Kindness: Work in a supportive environment where your well-being and the well-being of our guest come first.
• Foster Connection: Build deep, meaningful relationships with guests and team members while creating stunning looks that boost confidence.
• Integrity at Every Turn: Deliver high-quality services that you can be proud of, knowing that we hold ourselves to the highest ethical standards
• Celebrate Inclusiveness: Join a diverse team where everyone’s unique style and perspective are celebrated.
• Pursue Excellence: Thrive in a space where ongoing education, creativity, and personal growth are at the heart of everything we do.

Ready to help lead the daily experience at milk + honey? Apply to join our team as a Floor Leader.

Requirements

Qualifications and Experience:

• Must be able to sustain reasonable physical activity for the duration of a scheduled shift inclusive of being able to stand, bend, and perform treatments for extended periods of time
• Passionate about milk + honey and the wellness industry 
• Leadership experience
• Experience being a team player 
• Ability to work flexible hours to meet the needs of the business including nights, weekends, holidays
• Eagerness to learn and growth within the company
• Solution driven and open to feedback