Lead Driver

Description

Who We Are:

Rentals To Go was founded in Norwich, New York in 2000 as a portable toilet business. Today our business includes offices in Texas, Florida, and several branches across Upstate New York. We have done business across the United States and expanded our services to much more than portable toilets to include portable: bunk houses, campers, flushable restroom trailers, laundry facilities, mobile command centers, light towers, refrigeration units, water storage containers, temporary fencing, and generators.   

Our mission is to make life better for our customers by providing superior equipment and services and consistently creating the best home away from home experience. As we continue to grow and expand, we remain committed to maintaining a safe work environment for our employees and a family-like culture.   

We provide a competitive benefits package that lets you live life the way you intend. We offer so much more than a regular paycheck; our benefits package is chock full of perks such as paid time off, health care opportunities, 401k matching, paid holiday and more. 

Job Overview:

The Lead Driver is responsible for supporting the Driver/Yard Supervisor in coordinating daily driver activities, maintaining service quality, and ensuring safe and efficient route operations.

This position serves as a working team leader, providing hands-on guidance, training, and support to drivers while actively performing driving and servicing responsibilities as operational needs require.

The Lead Driver works directly under the Driver/Yard Supervisor and serves as a primary point of contact for drivers regarding daily routes, equipment concerns, service expectations, and operational challenges.

The ideal candidate demonstrates strong leadership, reliability, problem-solving abilities, and a commitment to customer service, safety, and teamwork.

Responsibilities:

Daily Operations & Route Support

• Assist the Driver/Yard Supervisor with coordinating daily driver activities and route execution.
• Monitor route progress and communicate delays, service concerns, or operational challenges to the supervisor.
• Assist drivers with route questions, scheduling changes, and service-related issues.
• Perform assigned routes, deliveries, pickups, and equipment servicing as needed.
• Provide additional field support when routes are behind schedule or staffing shortages occur.
• Coordinate with dispatch and routing personnel to ensure efficient daily operations.
• Assist with preparing vehicles, equipment, and supplies for daily routes.
• Help ensure all assigned routes and service responsibilities are completed accurately and on time.

Driver Leadership & Training

• Serve as a primary resource for drivers regarding daily responsibilities, company procedures, and service expectations.
• Assist with onboarding and hands-on training of new drivers.
• Train employees on proper equipment servicing, vehicle operation, safety procedures, and customer service standards.
• Provide ongoing coaching and guidance to improve driver performance and efficiency.
• Promote teamwork, accountability, and professionalism among drivers.
• Identify performance or attendance concerns and communicate them to the Driver/Yard Supervisor.
• Lead by example through a strong work ethic, positive attitude, and commitment to company standards.

Service Quality & Customer Satisfaction

• Conduct routine quality checks to ensure equipment is properly serviced and maintained according to company standards.
• Identify and report service deficiencies and assist with implementing corrective actions.
• Respond to customer service concerns in the field and communicate unresolved issues to the supervisor.
• Ensure portable toilets and other rental equipment are cleaned, stocked, and maintained to company expectations.
• Assist with resolving missed services, customer complaints, and urgent service requests.
• Promote a professional and positive company image during all customer interactions.

Fleet & Equipment Support

• Assist with ensuring vehicles and equipment are properly inspected before and after use.
• Monitor and report vehicle maintenance concerns, mechanical issues, and equipment damage.
• Ensure drivers complete required vehicle inspections and documentation.
• Assist with maintaining cleanliness and organization of company vehicles and equipment.
• Coordinate equipment or vehicle concerns with the Driver/Yard Supervisor.
• Assist with maintaining adequate supplies and equipment needed for daily operations.

Safety, DOT & Compliance

• Promote compliance with company safety policies and procedures.
• Ensure drivers follow applicable DOT regulations, traffic laws, and safe operating practices.
• Assist with reinforcing proper vehicle inspections, safe driving practices, and equipment handling.
• Identify and report unsafe conditions, incidents, accidents, and potential safety hazards.
• Support safety meetings and ongoing driver training initiatives.
• Ensure required route documentation, inspection reports, and service records are completed accurately.
• Immediately communicate safety or compliance concerns to the Driver/Yard Supervisor.

Communication & Administrative Support

• Maintain consistent communication with the Driver/Yard Supervisor regarding driver performance, route progress, and operational needs.
• Assist with reviewing route completion records and identifying service discrepancies.
• Utilize company systems, including Elements, Samsara, and Fleetio, as applicable to assigned responsibilities.
• Provide feedback and recommendations to improve route efficiency, service quality, and driver productivity.
• Assist with maintaining accurate daily operational records and documentation.
• Support the Driver/Yard Supervisor with special projects and operational priorities as assigned.

Other duties as assigned.

Benefits

• Competitive salary commensurate with experience.
• Health, dental, and vision insurance options.
• Retirement savings plan with employer match.
• Paid time off and holidays.
• Opportunities for professional development and advancement within the company.
• A positive work environment with a supportive team culture.

Requirements

Qualifications:

• High school diploma or GED required.
• Previous professional driving experience required, preferably in route-based service, transportation, or delivery operations.
• Previous experience training, mentoring, or leading employees preferred.
• Experience operating and servicing portable sanitation equipment preferred.
• Valid driver's license with an acceptable driving record required.
• Ability to meet applicable DOT requirements for assigned driving duties.
• Strong communication, organizational, and problem-solving skills.
• Ability to work independently while providing guidance and support to other drivers.
• Strong understanding of workplace safety and vehicle operating procedures.
• Ability to adapt to changing schedules and operational priorities.
• Willingness to work outdoors in varying weather conditions and perform physically demanding tasks.
• Ability to operate company vehicles and equipment safely and efficiently.

Physical Requirements:

• Ability to frequently enter and exit commercial vehicles throughout the workday.
• Ability to lift, carry, push, and pull equipment and supplies associated with assigned duties.
• Ability to stand, walk, bend, kneel, and perform repetitive physical tasks.
• Ability to work outdoors in various weather and environmental conditions.
• Ability to safely operate vehicles and equipment for extended periods.

Job Type: Full-Time

Work Location: This position will be based at the physical location and is not a remote position.

We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business need.