General Manager | Covington, WA

Description

General Manager | Covington, WA

NOTE: Applicants must live in the Covington, WA area or within commuting distance. We do not offer relocation assistance for this role.

We’re looking for a General Manager who is hands-on, accountable, and people-focused to lead our Covington restaurant.

You’re someone who takes ownership of the entire restaurant from the guest experience and food quality to team development and financial performance. You maintain a visible presence during busy service, set clear expectations, and follow through. You know how to balance labor, inventory, and operating costs while building a team that takes pride in its work.

You’re comfortable coaching managers, addressing concerns directly, and partnering with your Regional Manager and Human Resources. You make sound decisions under pressure, communicate proactively, and recognize that a successful restaurant starts with consistent leadership.

If you’re ready to lead a restaurant, develop future leaders, and grow your career with a pathway toward restaurant ownership, we’d love to meet you.

What You’ll Do

• Lead daily restaurant operations across the front and back of house, including opening, closing, and management coverage.
• Maintain a visible leadership presence during peak business periods and support the team throughout service.
• Ensure food quality, presentation, portioning, and ticket times meet Trapper’s standards.
• Address guest concerns promptly and professionally, identifying recurring issues and following through on improvements.
• Build, train, and retain a strong team of hourly team members and managers.
• Partner with Human Resources on recruiting, interviewing, hiring, and onboarding.
• Ensure team members complete required training and maintain current certifications and permits.
• Develop Assistant General Managers, Kitchen Managers, and shift leaders through coaching, delegation, and timely feedback.
• Conduct performance reviews and address performance or conduct concerns in partnership with Human Resources.
• Create a respectful workplace and promptly route employee complaints, accommodation requests, and other sensitive concerns to Human Resources.
• Manage scheduling, labor, and overtime to align with sales volume and approved operating plans.
• Oversee ordering, inventory, portion control, product rotation, and waste reduction.
• Review financial results with the Regional Manager, identify opportunities, and follow through on corrective actions.
• Oversee cash handling, deposits, reconciliation, and authorized discounts, comps, and voids.
• Maintain restaurant cleanliness, sanitation, equipment, and facility standards.
• Ensure accurate timekeeping, proper recording of all hours worked, and adherence to company meal and rest break procedures.
• Report workplace injuries and safety incidents immediately and complete required documentation.
• Execute company promotions, menu changes, and operational initiatives.
• Protect confidential employee, payroll, and financial information.
• Complete reports, checklists, and administrative responsibilities accurately and on time.
• Uphold Trapper’s Sushi’s TRAPCHK core values: Teamwork, Respect, Accountability, Passion, Communication, Honesty, and Kindness.
• Perform other related duties and support business needs as assigned.

What’s In It for You

Compensation: $34.60–$38.00 per hour, based on experience and qualifications. As a management position, the General Manager does not participate in tips but does qualify for our Bonus Program

• Eligible for the Semiannual General Manager Bonus Program, subject to plan terms, eligibility, and performance requirements. Bonus payments are not guaranteed.
• Medical insurance: coverage begins the first of the month following two consecutive months of full-time employment. Trapper’s covers 80% of the premium for employee-only coverage on the PPO 1000 plan.
• Paid vacation starting at two weeks per year and increasing with tenure up to four weeks, per company policy.
• DailyPay access, allowing eligible employees to access earned wages before payday.
• 401(k) retirement plan eligibility after one year of continuous employment, subject to plan terms.
• Voluntary dental and vision coverage.
• Employee Assistance Program (EAP).
• Paid sick leave in accordance with Washington state and local laws.
• A complimentary meal while on shift, plus a 25% dining discount off duty that extends to your immediate family.
• Food Protection Manager certification provided and paid for by Trapper’s.
• Leadership development and advancement opportunities.
• A pathway to become a Managing Partner and pursue restaurant ownership through our ownership program.
• A supportive, collaborative, and people-first culture where your contributions matter.

What You Bring

• Three or more years of restaurant management experience, including profit and loss responsibility, or equivalent internal progression through Trapper’s Sushi leadership roles.
• Demonstrated ability to lead, train, develop, and retain restaurant team members and managers.
• Experience overseeing both front-of-house and back-of-house operations.
• Working knowledge of scheduling, labor management, inventory, food costs, and financial performance.
• Ability to stay organized, prioritize competing needs, and make sound decisions during busy service.
• Clear, professional communication with team members, guests, vendors, leadership, and Human Resources.
• A consistent approach to accountability, coaching, and follow-through.
• Proficiency with point-of-sale, scheduling, timekeeping, and workforce systems; Toast and 7shifts experience is a plus.
• Ability to obtain and maintain required Washington food worker and alcohol service credentials.
• Food Protection Manager certification preferred; must be obtained after hire if not already held.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Willingness to travel occasionally for meetings, training, or operational support as assigned.

Requirements

The Physical Stuff

• Restaurant-based position in a fast-paced, high-volume environment.
• Ability to stand and walk for extended periods and move throughout the restaurant.
• Ability to regularly bend, reach, stoop, kneel, push, and pull.
• Ability to lift and carry up to 25 pounds frequently and up to 50 pounds occasionally, with or without assistance.
• Exposure to hot surfaces, sharp equipment, cleaning chemicals, wet floors, walk-in coolers and freezers, and moderate-to-high noise levels.
• Ability to manage frequent interruptions while remaining attentive to guests, team members, and restaurant operations.
• Use of required PPE, including non-slip footwear.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

Compliance and Equal Opportunity

This position is classified as non-exempt under the Fair Labor Standards Act and applicable state law and is eligible for overtime compensation in accordance with applicable federal and state laws. All hours worked must be accurately recorded, including work performed outside scheduled shifts or off site.

Trapper’s Sushi is an Equal Employment Opportunity employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. This applies to all employment practices, including recruiting, hiring, training, promotion, compensation, benefits, and disciplinary action.

Trapper’s Sushi will provide reasonable accommodations to qualified individuals with disabilities and for other protected needs as required by applicable law.

This posting describes the general nature and primary responsibilities of the position. It is not an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may change based on business needs.