Director of National Accounts

Performance Contracting Inc is seeking a Director of National Accounts.

The Director of National Accounts plays a pivotal role in aligning customer engagement strategies, driving organizational growth initiatives, and ensuring cohesive execution across branches. This individual will work cross-functionally with internal stakeholders including Operations, Branch Leadership, Labor Relations, and Project Teams to deliver targeted results and build sustainable client relationships. 

Responsibilities include:

• Identify and prioritize top/target customers across the region.
• Lead the implementation of 1PCG product lines within identified accounts.
• Drive targeted customer acquisitions through strategic outreach.
• Coordinate with General Contractor (GC), EPC’s and Mechanical leadership for consistent client approaches.
• Monitor and analyze the effectiveness of branch customer engagement events.
• Conduct analysis into challenging and successful customer/project experiences:
• Develop Corrective Action Plans (CAPs) and best practices.
• Assign and support branch-level ownership and accountability.
• Collaborate with Operations to design and execute regional growth plans (e.g., Glazing, Scaffold).
• Identify and promote PCG’s unique value proposition to new and existing customers.
• Develop and implement a comprehensive business development strategy aligned with organizational goals.
• Work closely with Branch Leadership and Labor Relations to ensure consistent and aligned union engagement strategies.
• Assess and evaluate construction materials and methodologies for performance and cost-effectiveness.
• Identify and pursue pre-fabrication opportunities in collaboration with relevant stakeholders.
• Analyze inefficiencies in project delivery and recommend strategic adjustments to improve competitive edge.
• Establish standardized CRM procedures and reporting expectations across all branches.
• Identify and empower Branch Champions to leverage key customer relationships.
• Actively participate in branch sales meetings, strategic planning sessions, customer events, and milestone reviews. 
• Work with project teams to ensure continuity throughout the entire project. 

Basic Requirements

• At least 10 – 15 years of experience with business development skills.
• Preference in industrial and power construction or experience on the PCI scopes of work. 
• Bachelor’s degree in Construction Management, Construction Science, Business/Marketing or related field, or comparable work experience.
• Ability to travel up to different branch locations. 

Preferred Requirements

• Ability to create instant credibility, generate interest and articulate PCI’s value proposition.
• Detail oriented with excellent follow-up skills.
• Strong oral and written communication skills.
• Ability to work in a fast-paced team environment.
• Superb customer service skills.
• Critical thinking and problem-solving skills.
• Ability to multitask.
• Ability to build strong relationships with customers.
• Ability to use multiple lead generation tools such as LinkedIn and other online tools.