Residential Services Coordinator - Wilcox

Role: Residential Service Coordinator

Reports to: Program Manager,  Residential Service Coordination

Program: 1603- Housing Retention 

Department: Permanent Housing

Location: Wilcox - 1040 N. Kenmore Ave. Los Angeles, CA, 90029

Setting: 100% Onsite

Schedule: Monday - Friday, 8:00am - 4:30pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary:

As part of a multi-disciplinary team, and under the supervision of Program Manager, the Residential Service Coordinator (RSC) will meet with clients residing in permanent supportive housing to sustain housing and wellness in partnership with case management staff and the Housing for Health (HFH) Program of the LA County Department of Health Services. Primary responsibilities are to provide outreach and engagement to newly housed clients and to coordinate community integration activities supporting client satisfaction in housing.

Essential Duties and Responsibilities:

• Develop effective, trusting, and professional relationships with clients with a focus on facilitating their independence.
• Provide group supportive services and life skills trainings to clients within the permanent supportive housing community.
• Provide crisis intervention, as needed.
• Perform a comprehensive needs assessment for each housing community.
• Develop a client-focused programming plan in collaboration with on-site case management staff and clients based on community and client goals and needs.
• Meet with clients on a weekly basis as to implement programming based on community-specific needs of the client population and provide ongoing support and guidance to ensure client retention of permanent supportive housing.
• Attend and participate in all staff meetings, trainings, and group supervisions, as required.
• Maintain accurate files and statistical data (manually and via computer system), per agency policy.
• Generate client engagement status reports based on accurate file keeping of program activities.
• Collaborate with other Agency projects and other referring agencies.
• Participate in on-going self-evaluation, program evaluation, and program development / implementation.
• Communicate effectively with property manager and other programs’ staff who provide services to the client community.
• Build connections with community partners to improve client access to community resources.
• Other duties as assigned.

Qualifications:

• High School Diploma or GED or Equivalent
• Demonstrated knowledge of referral and community resources or how to locate them.
• Experience providing supportive services to groups.
• Experience in working with a diverse population (i.e. mental illness, substance abuse).
• Interpersonal skills in order to communicate effectively with staff and tenants.
• Committed to improving the community through empowerment and dignity.
• Knowledge of public benefit & social service system.
• Ability to self-motivate and work independently.
• Able to organize time and responsibilities in an effective and efficient manner.
• Skilled to non-violent crisis intervention.
• Computer literate; able to effectively use computerized database (HMIS) for tenant file management.
• Ability to work as a part of a team.
• Ability to incorporate feedback from administrative and clinical supervision.
• Valid CA Driver’s license

Preferred Qualifications:

• Bachelor’s degree preferred; or four (4) years equivalent work experience.

Work Environment:

• Combination of field and office environment.
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites.
• Will necessitate working in busy and loud environments.
• Will be exposed to elements like cold, heat, dust, noise and odor.
• May need to bend, stoop, twist, and sit throughout the day.