Concierge Intern

Overview

Serve as a key contributor to the Vision Center and Concierge operations by delivering exceptional guest experiences, supporting campus logistics, and enhancing operational efficiency. This role combines customer service, administrative support, and strategic project development to support the organization's growth objectives. Responsibilities include general concierge services and anticipating all guests’ needs, as well as developing a role that contributes to the operation and customer experience.

Responsibilities

• Design and establish a strategic role that enhances the operations, customer experience, and infrastructure of the Vision Center, with a focus on supporting long-term campus growth and development. 
• Greet and engage with all guests. 
• Anticipate guests' needs and respond promptly. 
• Provide support across various Concierge functions, including fuel order placement and processing, visitor badges, meal coordination, courtesy car fleet management, and other tasks that contribute to an exceptional customer experience. 
• Work alongside the Delivery Experience team and other involved departments to create a worldclass experience for all guests 
• Provide shuttle services and help escort customers to various buildings across campus. 
• Data entry work, specifically in regard to SalesForce and weekly reports 
• Responsible for the Patriot Act sign-in log for all Cirrus visitors 
• Maintain common spaces (organization, stocking, cleaning, and similar tasks) 
• Energize the Cirrus Service Essentials 
• Strive to improve service performance and practices 
• Create and develop a project throughout the summer and prepare a short presentation to give to senior leadership at the end of the internship 
• Additional duties as required 

Qualifications

Required:

• Current student pursuing a bachelor’s degree in a relevant field.
• Junior or Senior in good academic standing.
• Proficient with Microsoft Office tools, including Excel, PowerPoint, and Word.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and meet established deadlines.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively within a team environment.
• Strong attention to detail and problem-solving skills.

Sign On Bonus