Resident Accounts Specialist

Overview

At CLS Living, our mission is simple: to deliver an unparalleled resident experience and foster an exceptional workplace environment. We are committed to building a world-class team of passionate individuals who thrive in a culture of positivity, creativity, and continuous growth.

Each day brings new opportunities to innovate, lead, and make a meaningful impact. We take pride in our vibrant, design-forward communities and in the devoted teams who manage them with care and integrity. Our success starts with our people—and when our team thrives, our residents do too.

Company Benefits & Perks

We believe in rewarding our team with benefits that support both personal and professional well-being:

• Generous Paid Time Off (PTO)

• 401(k) with Company Matching

• Comprehensive Health, Dental, and Vision Insurance

• Health Savings Account (HSA) & Flexible Spending Account (FSA)

• Life Insurance & Parental Leave

• Employee Assistance Program (EAP)

• Relocation Assistance

• Professional Development & Advancement Opportunities

• Supportive, Fun, and Flexible Work Environment

• Access to an Unmatched Company Culture that values individuality and innovation

Responsibilities

The Job At-A-Glance

Resident Accounts Specialist serves as a key liaison between property teams, corporate accounting, and ownership groups. This role blends financial insight, operational support, and customer service excellence to ensure property-level accuracy, revenue optimization, and client satisfaction across multiple assets within the CLS Living portfolio.

The Resident Accounts Specialist plays a hands-on role in supporting daily operations, driving consistency across processes, and maintaining a high level of professionalism in all resident, parent, and client interactions.

Key Responsibilities

Client & Property Team Partnership

• Serve as the primary point of contact for assigned properties, ownership groups, and internal stakeholders.
• Build and maintain strong working relationships with General Managers, Regional Leadership, and Support Teams.
• Partner with on-site operations to support asset performance, identify opportunities, and ensure goals are achieved.
• Help implement and improve systems, procedures, and standards to enhance operational efficiency and reduce expenses.
• Maintain open and effective communication with the General Manager to support smooth property operations.
• Provide timely, proactive communication to clients and internal teams regarding property performance, occupancy, and revenue.
• Assist with any additional duties as needed to support the team and property success.

Financial Oversight & Revenue Management

• Oversee daily financial activities, including rent posting, collections, and resident account reconciliation to ensure timely revenue recognition and cash flow.
• Ensure all revenue is accurately recorded and received—getting money in the door efficiently while maintaining accuracy and compliance.
• Oversee collections and ensure delinquencies remain below 1% of total income.
• Maintain accurate resident ledgers and ensure all financial transactions are correctly reflected in property management software (e.g., Entrata).
• Monitor delinquency and manage the full eviction process for current and former residents, coordinating with property teams, third-party vendors, and local counsel to ensure consistency and compliance.
• Has an understanding of company policies, property lease contracts, and state and local laws regarding the delinquency and eviction process for their assigned portfolio 
• Oversees FMO process, including dispute resolution, to ensure security deposits are assessed and applied to the resident’s final ledger in Entrata

Operational & Administrative Support

• Ensure all lease, resident, and financial data, notes, and documentation are accurate and up to date in Entrata.
• Collaborate with Leasing, Operations, and Maintenance teams to streamline workflows, resolve discrepancies, and maintain operational consistency.
• Assist with audits, acquisitions, and property transitions as needed.
• Identify and help implement process improvements to strengthen centralized services' efficiency and standardization.

Customer Experience & Stakeholder Relations

• Provide first-class service to residents, prospects, parents, and community partners.
• Promote a welcoming, professional office environment that reflects the CLS Living brand and values.
• Communicate professionally and empathetically to resolve escalated resident or parent account concerns.
• Model CLS Living’s core values of Service, Accountability, and Collaboration in all interactions.
• Work cross-functionally to ensure stakeholder expectations are met and exceeded.

Reporting & Asset Performance

• Prepare and present concise reports on assigned asset performance, occupancy, collections, and overall financial health.
• Analyze monthly reporting to track trends and make recommendations to optimize portfolio performance
• Maintain a high level of competence and confidence when discussing property performance with leadership, clients, and other internal partners.
• Provide data-driven insights and recommendations to help improve revenue, efficiency, and resident satisfaction.

The activities listed above may not be all-inclusive. 

Qualifications

Who You Are

We’re looking for someone who thrives in a fast-paced, hands-on environment and who sees every challenge as an opportunity to improve the resident experience. The ideal candidate will:

• Be a passionate mentor and team builder, invested in the growth and development of others.

• Act as an ambassador of the Campus Life & Style culture, bringing energy, pride, and leadership to the community.

• Have a personal drive to excel, grow within the company, and take ownership of their role.

• Possess an entrepreneurial spirit, always looking for innovative ways to enhance operations, resident satisfaction, and property performance.

• Demonstrate a solutions-first mindset, handling challenges with professionalism and integrity.

Qualifications

• Bachelor’s degree and/or 3–5 years of experience in property management or student housing operations.
• Experience with Entrata required.
• Excellent written and verbal communication skills with a strong focus on customer service and collaboration.
• Ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment.
• Proven ability to work cross-functionally with on-site teams, centralized services, and ownership groups.
• Proven customer service proficiency, ensuring resident satisfaction while enforcing financial policies, resolving disputes, and managing collections with professionalism and compliance.

CLS Living is very proud to be recognized as a certified Great Places to Work company. 

CLS Living is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.