Housewares - Manager

Job Title:                     Housewares Manager

Department:              Housewares

Reports To:                 Manager of Merchandising  

FLSA Status:                Nonexempt

Summary

The Housewares Manager must have the necessary confidence, commitment, and motivation to move others towards success.  Key personality traits and skills to accomplish this are: strong communication skills, good listening skills, strong leadership skills; must be self-motivated, observant, perceptive, decisive, flexible, patient, supportive, and must possess a strong sense of urgency in all duties performed. 

Essential Duties and Responsibilities

In addition to performing all required duties of a Housewares clerk, the Housewares Manager will take full responsibility for the operation of the Housewares Department.  Responsibility is defined as, but not limited to, operations, planning, directing, managing, and achieving targeted profits.  In addition, the Housewares Manager is directly responsible for staff development.  The Housewares Manager must cultivate a solid working relationship between himself/herself and his/her staff.  Developing and instilling positive morale is the key to success of the Housewares Department.  The Housewares Manager must also cultivate a working relationship with other department managers to cross-merchandise effectively.  He or she also performs the following duties (other duties may be assigned):

• Leads by example; models correct behavior and adherence to company policies and procedures.
• Required to perform all duties of the Housewares Clerk.
• Must be knowledgeable of merchandise sold in the Housewares Department to educate customers & staff on functions/use of merchandise.
• Responsible for ordering, receiving, and merchandising.  Responsible for all items from the time the product is delivered to the back door until it is purchased by our customers. 
• Orders merchandise or prepares requisitions to replenish merchandise on hand.
• Receives merchandise and verifies against purchase order.  Reports/documents damaged & shorted merchandise following company procedures.
• Prices merchandise according to handheld scanner and verifies price against purchase order.  Reports/documents price discrepancies and “not on file” items.
• Processes purchase order for implementation at required deadline.
• Ability to merchandise “bold displays.”
• Displays and arranges merchandise on shelves, counters, or tables to promote sales.
• Changes and/or moves displays to keep merchandise fresh and appealing to the customer.
• Cleans merchandise, shelves, counters, and tables.
• Obtains merchandise requested by customers or receives merchandise selected by customers.
• Operates a cash register following established policies and procedures.
• Responsible for the accurate recording of customer transactions, including the acceptance of payment in accordance with Bristol Farms/Lazy Acres Market’s cash register procedures.
• Responsible for accurate balancing of cash register.
• Maintenance of inventory control especially for theft, shrinkage, and storage.
• Assures low shrink and waste through proper ordering and inventory control.
• Responsible for inventory control, preparing for inventory, and inventory results.
• Takes customers orders for gift baskets or any other special order in the Housewares Department.
• Creates custom gift baskets following customer’s specifications.
• Required to make bows for Gift Baskets by hand.
• Obtains all items required to create gift basket; transfers merchandise used from other departments; completes appropriate paperwork.
• Ensures custom Gift Basket is accurately priced in accordance to Bristol Farms/Lazy Acres Market specified guidelines.
• Responsible for all schedule writing done fairly and objectively to drive the needs of the business. 
• Responsible for controlling labor results, including overtime under the supervision of the Store Director.
• Supervises Housewares’ employees in; but not limited to, sales work, displays, gift basket assembly, receiving, price integrity, taking inventory.
• Ensures compliance of Employees with established security, sales, and record keeping procedures.
• Under the supervision of the Manager of Merchandising adheres to department budget and coordinates sales promotions.
• Responsible for implementing and maintaining all marketing programs.
• Trains all Housewares employees in suggestive selling techniques, merchandising techniques, & customer service skills on an on-going basis.
• Responsible for using the tools provided by management to ensure the success of the department.
• Responsible for communication with the Store Director and Manager of Merchandising on all department related issues.
• Follows safety work standards and reports any safety hazards to Store Director.
• Conducts accident investigations and completes paperwork within accordance to Cal Osha SAB-198.
• Serves customers with a smile and willing attitude.  Assures high sales through establishing relationships with customers to ensure repeat business.
• Handles customer complaints in such a manner to assure customer satisfaction.
• Availability requirements include; but not limited to days, evenings, weekends, holidays & occasional overnight.
• Follows & enforces polices and procedures set forth in the employee handbook at all times.
• At all times, meets and exceeds Bristol Farms/Lazy Acres Market’s standards in design, presentation, customer service, quality, cleanliness, and leadership.

Supervisory Responsibilities

The Housewares Manager is responsible for the overall direction, coordination, and evaluation of the Housewares Department.  He or she carries out supervisory responsibilities in accordance with Bristol Farms/Lazy Acres Market policies and applicable laws.  Responsibilities include training employees, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Customer Service Skills

Housewares Managers are expected to provide customer service that is extra ordinary and exceeds the expectations of our customers.  They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers.  Going above and beyond encompasses attitudes, respect, and flexibility.  Housewares Managers are expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers, or employees of Bristol Farms.

Knowledge Of English

This is a customer service driven position.  The candidate must have the ability to speak, read and understand English.

Mathematical Skills

He or she should have the ability to calculate figures and amounts such as discounts, interest, and percentages.   Ability to add, subtract, divide, and multiply using whole numbers, common fractions, and decimals.

Reasoning Ability

The Housewares Manager should have the ability to interpret a variety of instructions in written, oral, diagram, or schedule form.  He or she should be able to resolve conflicts in such a manner to create a win-win situation.  He or she should be able to analyze a variety of situations, think through to a solution and implement the solution.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; frequent use of hands to finger; handle, or feel objects, tools, or controls; talk or hear; and taste or smell.  The employee frequently is required to reach with hands and arms.  The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must frequently lift and /or move up to 25 pounds, occasionally lift and/or move up to 75 pounds.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The noise level in the work environment is usually moderate.