Produce Assistant Manager

Job Title:                         Produce Assistant Manager

Department:                    Produce

Reports To:                      Produce Manager

FLSA Status:                     Non-Exempt

Summary

Partner with the Produce Manager to manage department and staff, including financial stewardship, customer service, department conditions, merchandising, food safety, work safety, communication, hiring, training, and performance management.  This is a management position, and I am responsible for providing leadership in line with company values and promoting a positive and progressive work environment in alignment with our company mission, vision, values, and policies.

Essential Duties and Responsibilities
General Requirements:

• Engages the customer in a friendly manner, shares product information, and assists in locating products throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience.
• Demonstrates ability to manage own time and models a flexible work style. Shifts tasks as priorities and circumstances change based on the needs and conditions of the department.   
• Represents company values. Works cooperatively and positively with fellow team members. 
• Gives and receives feedback constructively, demonstrating the company's Speak Up culture.
• Promotes a collaborative team environment through recognition, leading by example, and working alongside staff. 
• Demonstrates approachability and fosters open communication. Creates an environment where staff are invested and encouraged to contribute ideas.  Demonstrates a proactive approach to resolving staff issues and conflicts.
• Conserves company resources. Works consistent with company mission, vision, values, and sustainability program. 
• Adheres to work and food safety policies set forth by the company and all local, state, and federal regulatory agencies. Contributes to store cleanliness and maintains equipment. Inform store/department management of any problems.
• Observe all company rules and policies. Understands and complies with specific department or location guidelines, tasks, and responsibilities. 

Position Responsibilities:

• Partner with the department manager to manage and provide oversight to all department areas. Assess, prioritize, and delegate tasks and production. 
• Ensures consistency of department conditions. Ensures all department areas are stocked, rotated, and faced and adheres to merchandising standards and category schematics. 
• Partner with the department manager to ensure satisfactory in-stock conditions in the department.  Maintains appropriate inventory levels to achieve sales and margin goals.
• Orders ­­­­­­­­­­­­­­­­­­­­products according to anticipated sales and seasonal needs. Trains staff to write orders consistent with department goals and standards to ensure product availability. 
• Partner with the department manager to plan weekly ads, events, and holidays using tools and reports.
• Builds displays and arranges department products to make attractive presentations, highlighting featured/unique/seasonal items. 
• Maintains professional vendor relationships.
• Ensures customer special orders are accurately placed and delivered.
• Receives and unloads merchandise, checking quality, count, and condition. Communicates any issues to management and the merchandising team. 
• Stocks and rotates products with attention to product quality and expiration dates.
• Maintains cleanliness, organization, and rotation of all areas, products, and supplies.
• Partners with department manager to plan, lead, and analyze monthly perishable inventory.
• Demonstrates a solid understanding of labor, sales, and margin goals and factors that influence them.  Works with department manager to meet labor and margin goals and schedule department accordingly. Develops and executes a plan when results do not meet expectations.
• Coaches the department to maintain appropriate, accurate, organized inventory and backstock. Handles damaged and spoiled products according to company policy.
• Maintains a working knowledge of department equipment and can train staff and troubleshoot errors. 
• Leverages resources and labor to maximize efficiency without compromising quality and service standards.
• Balances administrative tasks with presence on the floor. 
• Performs other tasks and duties as assigned.

This job description is not meant to be an all-inclusive list of duties, responsibilities, and requirements. Still, it constitutes a general definition of the position's scope and function within our company. New Leaf Community Markets reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.

Customer Service Skills

Engages the customer in a friendly manner, shares product information, and assists in locating products throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience.

Supervisory Responsibilities

Demonstrates a solid understanding of supervisory responsibilities based on company expectations and applicable laws. Partners with the department manager to oversee all areas of the team.  

Education and/or Experience

• Previous customer service, food service, retail, or grocery experience is required.
• Previous produce experience in a retail, farm, or distribution environment is preferred.
• Previous supervisory or management experience is required. 
• Entry- to mid-level proficiency with MS Office. Working knowledge of POS, inventory, or other retail-specific software is preferred.
• Skills to manage financial results, including labor, sales, and profit margin.

Language Skills

Excellent written and verbal communication skills are required.

Mathematical Skills

Basic to intermediate math and computation skills are required.

Reasoning Ability

Reading, understanding, and following through on verbal and written instructions. Skills to exercise sound judgment at all times. Skills to resolve conflicts and analyze various situations to find a solution.

Knowledge of English

You should have the ability to speak, read, and understand English.

Physical Demands

This position works at a Heavy level. Required frequently and continuously to be on feet with a mix of standing and walking throughout the shift. Sitting is seldom required. Up to occasionally, dependent on location, climbing stairs, step stools, and /or ladders are required. Continuously required to lift 1-10 pounds; push/pull 1-10 pounds; use arms, hands, and wrists; grasping/squeezing. Frequently required to: lift 11-20 pounds; twist; reach at/above shoulder; reach below shoulder. Occasionally required to carry 21-50 pounds; push/pull 21-40 pounds; bend/stoop; crouch/squat; reach/above the shoulder. 

This position may require the use of the following tools and equipment: box knife, baler, scanner, hand truck, POS, conveyer belt, industrial kitchen equipment (e.g., blast chiller, grill, knives/blades, oven, grills, scales, etc.), basic housekeeping / janitorial, and standard office equipment. 

Work Environment

Work occurs in a grocery store environment, including wet and slippery surfaces, moderate noise levels, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and/or chemicals. By the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local laws, we will make reasonable accommodations to qualified applicants and employees with disabilities.