Retail Store Manager

Description

Do you enjoy helping customers, developing people, and creating a store environment where the team knows what great looks like? As a Store Manager, you’ll lead the day-to-day operation of the store while staying actively involved with customers, sales, and the team.

This is a hands-on leadership role. You’ll coach and support Wireless Specialists, help drive store performance, solve customer problems, and make sure the store is running smoothly. We’re looking for someone who is dependable, comfortable leading others, and willing to jump in alongside the team.

What You'll Do

• Lead the day-to-day operation and performance of the store.
• Work directly with customers to understand their needs and recommend the right Verizon devices, plans, accessories, and services.
• Achieve individual and store sales and performance goals.
• Coach, train, and support Wireless Specialists to improve sales, customer service, and overall performance.
• Set clear expectations, provide regular feedback, and address performance or conduct concerns when needed.
• Lead by example on the sales floor and create a positive, professional, customer-focused environment.
• Assist customers with activations, upgrades, account changes, payments, equipment purchases, troubleshooting, retention, and service needs.
• Stay current on Verizon products, promotions, pricing, policies, and procedures.
• Support recruiting, interviewing, onboarding, training, and scheduling for the store.
• Delegate responsibilities and follow up to make sure store tasks are completed accurately and on time.
• Oversee opening and closing, cash handling, deposits, inventory, merchandising, security, supplies, and general store operations.
• Ensure company policies, Verizon requirements, customer privacy standards, and operational procedures are followed.
• Conduct approved outbound sales, customer follow-up, retention, and lead-generation activities.
• Build relationships in the local community and participate in outreach activities that support store growth.
• Identify opportunities to improve sales, customer experience, employee performance, and store operations.
• Participate in required meetings, training, reporting, and company initiatives.
• Support other store locations or business needs when requested.
• Maintain reliable attendance and availability to work retail hours, including evenings, weekends, holidays, and peak business periods.
• Perform sales duties as a regular part of the position and assist wherever needed to support the team and store.

Requirements

What We’re Looking For

• Previous retail, wireless, sales, or leadership experience preferred.
• Experience leading, coaching, or training employees preferred.
• Comfortable working directly with customers and actively participating in sales.
• Able to set expectations, provide feedback, and hold team members accountable.
• Strong communication, organization, and problem-solving skills.
• Comfortable learning and using point-of-sale systems, carrier systems, email, inventory systems, and other business technology.
• Able to perform basic calculations related to sales, pricing, discounts, percentages, commissions, and customer transactions.
• Dependable and available to work retail hours, including evenings, weekends, holidays, and peak business periods.
• Able to stand and walk for extended periods and occasionally lift or move up to 50 pounds.
• At locations where driving is required, must maintain a valid driver’s license, required automobile insurance, and authorization to drive for company business.
• Able to supervise Wireless Specialists and other assigned store employees, including coaching, training, scheduling, performance management, and day-to-day direction.