Patient Access Professional - Outpatient Behavioral Health Clinic - Full Time - Days

Why work for Nebraska Methodist Health System?
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Responsibilities:

​Essential Functions

Pre-Registration/Registration

• Interview patients or their representative for obtaining personal information including insurance, and emergency contacts in a timely manner.
• Pre-registers patients using the worklists and OB induction requests.
• Signatures are obtained on all legal and required forms as appropriate as well as using approved scripting to explain what the patient is signing.
• Able to use Recondo to verify patient’s insurance eligibility at the time of registration.
• When working in the Emergency Department, Triage is called before asking the patient’s Date of Birth (DOB) or gathering demographics in order to be compliant with Emergency Medical Treatment & Labor Act (EMTALA).
• Maintains an accuracy ratio of 85% after 3 months employment, 90% after 6 months employment, and 98% or better after 1 year employment.
• Maintains knowledge of appropriate testing instructions, patient types,  order of physicians, accommodation and billing codes.

Education/Skills Development

• Keeps up to date on all insurance plan prior authorization guidelines.
• Makes every effort to attends all staff meetings, Town Hall meetings and special training sessions.
• Maintains an up to date personal notes in order to work independently.

Communication Skills

• Acknowledge, Introduce, Duration, Explanation and Thank You (AIDET) is used at each interaction with our patients, families and visitors.
• Maintains a professional working relationship both within the department and with other departments   within the hospital, clinics and other facilities.
• Answers the phone in a polite manner and communicates information to the appropriate personnel/family member.

Positive First Impression

• Adheres to the department dress code, appearance is neat and clean.  Wears hospital identification badge while on duty.
• Reports to work on time and as scheduled .
• Maintains patient confidentiality at all times.
• Keeps our patients as number one priority at all times.

Miscellaneous Clerical Duties

• Update Reference Lab encounters.
• Obtain signatures and updated encounters at the bedside while working  the ED or when admission papers are not signed at the time of registration.
• Scan insurance cards, make admit packets, and audit signed forms for accuracy.

Personal Accountability

• Treat fellow team members with respect and courtesy.
• Do not start or get involved in department gossip.
• Concerns with a team member or process is discussed in a calm manner with department Manager or Supervisor.
• While working, enthusiasm and pride will be shown in my actions and behavior.

Schedule:

Mon - Fri 8:00 a.m. to 4:30 p.m., no Weekends.

Job Description:

Job Requirements

Education

• High school diploma or General Educational Development (GED) required.

License/Certifications

• Certification as a Certified Healthcare Access Associate (CHAA) after one year of experience preferred.

Experience

• Experience in a customer service related position required.
• 1-2 years’ experience as Patient Access Professional preferred.

Skills

• Knowledge in medical terminology and procedures
• Skill in using computers
• Ability to type quickly and accurately 
• Excellent skill in customer service techniques 
• Ability to multi-task and prioritize
• Ability to remain calm, even under the most stressful of situations
• Bilingual Spanish/English

Physical Requirements

Physical

• Sitting/Standing
  • Continuously:  67-100% of the day or 5.5 - 8 hours
• Hand use i.e. keyboarding, mouse usage, handwriting
  • Continuously:  67-100% of the day or 5.5 - 8 hours
• Various tool manipulation requiring adequate eye/hand and fine motor coordination
  • Rarely:  1-3% of the day < 30 minutes
• Grasping, forceful gripping, pinching
  • Rarely:  1-3% of the day < 30 minutes
• Walking
  • Occasionally:  4-33% of the day or 30 minutes - 2.5 hours
• Stair Climbing
  • Rarely:  1-3% of the day < 30 minutes

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.