Access Center Supervisor

Be a part of a world-class academic healthcare system, UChicago Medicine, as an Access Center Supervisor at our Burr Ridge Access Center. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

The Access Center Supervisor provides frontline leadership and operational oversight for assigned Access Center teams, ensuring consistent delivery of high-quality patient access services and achievement of established performance expectations. The Supervisor is responsible for daily team performance, employee coaching and development, workflow execution, service excellence, and timely resolution of operational and patient-related concerns. Working under the direction of Access Center managerial leadership, the Supervisor uses performance data, established workflows, and continuous improvement practices to support efficient operations and an exceptional patient experience. The Supervisor maintains an active presence in daily operations and provides direct operational support during periods of increased demand, staffing constraints, or service disruption. 

Essential Job Functions

• Provides direct supervision and day-to-day leadership to assigned Access Center team members, fostering an engaged, accountable, and high performing work environment.
• Provides daily operational oversight of assigned Access Center functions to ensure appropriate staffing, workflow execution, service delivery, and achievement of established operational goals.
• Supports a consistent, high-quality patient access experience by monitoring service delivery, reinforcing quality expectations, and resolving concerns that require supervisory intervention.
• Supports continuous improvement and successful implementation of Access Center workflows, technologies, programs, and operational changes.
• Supports effective department administration and ensures assigned teams operate in accordance with organizational and departmental requirements. 

Required Qualifications

• Bachelor’s degree preferred.
• Minimum of two (2) years of previous supervisory or people leadership experience in a healthcare Access Center, contact center, patient access, or comparable healthcare operations environment required.
• Healthcare Access Center experience preferred.

Position Details

• Job Type/FTE: Full-Time 1.0 FTE
• Shift: Days
• Work Location: Burr Ridge Access Center
• CBA Code: Non-union