Program Manager, Volunteer Services

Join UChicago Medicine, as a Program Manager, Volunteer Services in our Community Affairs Volunteer Services department.

The Volunteer Program Manager will work to advance volunteerism at the University of Chicago Medicine. They will oversee the volunteer onboarding process, training, and placement of volunteers. They will work to ensure the volunteer programs within the children’s hospital meet the needs of UCM patients, families, and staff while providing a meaningful experience for volunteers .

The Program Manager of volunteer services should have a genuine interest in service, community building, healthcare, patient experience and should also be: a voracious learner, an exceptional relationship builder, a person that can work independently and also collaboratively, someone that can plan and follow through on a plan, organized, comfortable in front of groups, comfortable with people from all backgrounds and experiences and have a great sense of humor. 

Essential Job Functions

• Manage the recruitment, intake and screening of all volunteers including processing applications, conducting interviews and facilitating the placement process for all volunteers;
• Manage and audit volunteer database, maintaining excellent records of volunteer status, notes, and annual requirement completion;
• Design and deliver adult volunteer program orientations and trainings at unit level (i.e. ambulatory care and in-patient) - usually 5-10 times per month. Mostly during work hours, some require evening accommodations (1-2 times per month).
• Collaborate with adult ambulatory care departments (i.e. Center for Advanced Care, Comprehensive Cancer Center, etc.) and in-patient units (i.e. recreational therapy, etc.) to maintain effective scheduling practices and sufficient number of volunteers to support patients, families, and staff;
• Work with each volunteer to establish schedules and shifts, and continuously communicate changes to each department;
• Attend local, statewide, and national membership meetings, conferences and retreats (i.e. AVR, AHVRP, Points of Light);
• Assist in the design and deliver training and support for volunteer supervisors throughout the adult hospitals
• Monitor all volunteer activity throughout the Hospitals, troubleshooting performance issues, and celebrating successes;
• Plan, facilitate, and assist with educational volunteer opportunities (i.e. UChicago Careers in Health Professions panel, etc.) to provide learning opportunities for volunteer population
• Assist compliance, infection control, and business continuity department in ensuring that all systems/volunteers are compliant with HIPAA requirements, HR policies, infection control, emergency preparedness, and Joint Commission standards
• Lead the planning and execution of the Annual Volunteer Appreciation Banquet;
• Perform other duties assigned.

Required Qualifications

• Minimum 3 years of professional and human resources or supervisory experience 
• Bachelor’s degree or higher 
• Intermediate MS Office experience 
• Volunteer recruitment/management experience is a plus, but not necessary 
• Excellent writing ability, strong public speaking skills, computer skills 
• Strong training/consulting/community programming or organizing/volunteer recruitment or management/project management and/or organizational development experience 
• An exceptional relationship builder, has ability to work independently, can plan and follow through, organized, comfortable in front of groups, comfortable with people from all backgrounds and experiences 
• Displays a genuine interest in and commitment to volunteerism and organizational development 
• Ability to demonstrate sound judgment especially when dealing with the community and sensitive and confidential issues and projects 
• Ability to assess people’s talents and abilities and be strategic about how to include people in the outcome

 Position Details

• Job Type/FTE: Full-Time, 1.0 FTE
• Shift: Days
• Unit/Department: Community Affairs Volunteer Services
• CBA Code: Non-Union