Guest Services Specialist (Homeless Shelter)

Description

Job Title: Guest Services Specialist - 1 year Human Relations or Customer Service experience required

FLSA: Non-exempt

Essential Duties:

• Provide oversight of front desk which includes answering the telephone, screening guests, and monitoring security cameras
• Maintains security of facility through routine methods
• Conducts intakes for new guests
• Provides shelter orientation tour for new guests to include a shower, processing belongings, and gather linens and toiletries
• Oversees and assigns guest chores and stock supplies
• Assist in completion of daily linen laundering as needed
• Engages shelter guests with compassion and understanding, while also setting healthy boundaries
• Documents any pertinent information regarding guests including intake, medications, scanning for services as appropriate
• Regularly walks the building and conducts bed/bathroom checks and appropriately deals with rule and/or unsafe/unsanitary violations
• Contacts emergency services should the need arise and maintain a calmness amongst the guests while situations are being handled
• Attends and actively participates in staff meetings

Other Duties:

• Any other duties as required by supervisor
• Assist in the food services area on an as needed basis
• Evaluate emergency situations and handles them when the Supervisor is not in the area
• Maintains confidentiality of all data, including guests, employee, and operational data

Education/Qualifications:

• High School or equivalent
• Must have a committed personal relationship with Jesus Christ
• Must agree with and sign LifePath’s Statement of Christian faith and be able to share that faith and knowledge with staff and guests
• Must have excellent and demonstrated interpersonal relations and both written and oral communication skills
• Proficiency with MS Office Suite, computer input, and database management

Other Factors to Consider:

• Ability to walk, stand and/or sit for long periods of time, reach, lift, bend, kneel, stoop, climb stairs, push, and pull items weighing 25 pounds or less; manual dexterity; auditory and visual skills; ability to follow written and oral instructions and procedures.
• Excellent reading and writing skills; typing/computer usage; proficient interpersonal relations and communicative skills; ability to follow written and oral instructions and procedures;
• Possess a valid Pennsylvania Driver’s License

Working Conditions:

• Inside and outside environment