Dispatcher

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Select specific trucks for each route based on volume and equipment availability;
• Maintain daily dispatch log containing start times, driver, route number, and material handling equipment required for each delivery truck;
• Maintain database of customer locations, time windows and other information as directed;
• Investigate customer complaints regarding lost or damaged merchandise or shortages in shipment to determine responsibility;
• Schedule time to ride with drivers to evaluate delivery area, verify accuracy, and ensure high customer service standards are being met;
• Perform routine filing and maintenance of records;
• Direct and coordinate activities of driving staff and third-party driver service providers; route outgoing sales orders according to pre-existing route guidelines; establish priorities and schedule deliveries in a manner consistent with customer service goals;
• Coordinate shipping and receiving of merchandise;
• Assemble and fill customer orders to be delivered within a 30 to 45-minute window;
• Perform inventory and cycle counts;
• Handle store opening and closing duties;
• Handle cash, cash counts and deposits;
• Stock and pull parts;
• Answer phones;
• Keep store and front counter clean;
• Keep warehouse clean and provide a safe work environment;
• Inform management of issues related to warehouse and deliveries.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements:

• High School Degree or GED;
• 1 to 2 years’ warehouse experience or similar discipline;
• Ability to speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management;
• Ability to learn the delivery area to coordinate drivers’ deliveries;
• Knowledge of distribution and transportation industry;
• Excellent organization skills, with the ability to multitask;
• Ability to organize and manage multiple priorities;
• Ability to communicate effectively both orally and in writing;
• Strong customer orientation;
• Excellent interpersonal and communication skills;
• Commitment to company values;
• Computer proficiency;
• Valid driver’s license and insurance;
• Reliable transportation;
• Must be able to pass a criminal background and drug screen.

PHYSICAL DEMANDS

• Typical 9-hour day to include walking, squatting and lifting. To perform the duties of this job, the team member must be capable of working in a fast-paced environment; 

• Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing;
• Ability to work on feet (stand and walk) for entire assigned work shift;
• Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (10 feet) with use of stool or ladder when necessary;
• Due to operation of vehicles and equipment, exposure to danger or hazards may occur;
• Able to move heavy objects with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.

• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

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