Patient Care Representative (Johnson City Family Medicine)

Job Summary

Johnson City Family Medicine is seeking a dedicated and professional Patient Care Representative to join our team. This position works under the general supervision of the Center Manager and is responsible for providing excellent front-office support in a medical setting.

Key Responsibilities:

• Provide exceptional customer service through friendly and professional interactions with patients
• Manage computerized appointment scheduling both via telephone and in person
• Accurately enter over-the-counter charges and payments
• Handle patient registration and certification of demographics
• Verify patient information at each scheduled appointment
• Set up and maintain medical records
• Assist in retrieving and filing medical records as needed
• Perform other related duties as assigned

Required Qualifications 

• High school diploma or GED required
• Two years of CPT and ICD-10 coding and data entry experience, preferred but not required
• One year of coding and data entry experience in a healthcare organization, preferred but not required

Compensation & Benefits 

• Salary: $16.77 per hour
• Job Family: Medical Clinical Associate 1 (MR3)
• Benefits: https://www.etsu.edu/human-resources/benefits/.

Application Instructions 

• This non-exempt position will be posted for a minimum of five (5) calendar days. The closing date is subject to change without notice.
• Employment is contingent upon a successful background check.
• Please attach the following documents to your application: resume and cover letter.

ETSU is an Equal Opportunity Employer

University Overview (as needed) 

East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution's mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution’s focus on community engagement. 

Disclaimer Statement:

• Disclaimer: The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employee must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations