Clerk IV

The Department of Developmental Services (DDS) is searching for an enthusiastic, outgoing, reliable individual to fill an Area Office Clerk position located in the Brockton Area Office.   The position requires strong social and interpersonal skills to interact with the public.  The primary role of the Area Office Clerk IV is managing and maintaining the reception area as well as being responsible for answering the telephones, greeting, and assisting visitors and providing routine information concerning agency services according to established procedures.

Duties and Responsibilities: (these duties are a general summary and not all inclusive.)   

• Exceptional customer services skills required. 
• Maintain Area Office systems and processes.
• Operate standard office machines and equipment; maintain equipment supplies and report equipment issues, ensure the efficiency of the office.
• Input data into Meditech/HCSIS on consistent basis to assure individuals are enrolled.
• Analyze and manage data from MTReporting, HCSIS and Meditech.
• Resource to staff to assist in resolving computer difficulties and as point person for Meditech and HCSIS issues.

Required Qualifications:

·       Knowledge of the English language and the ability to read, write and comprehend the English language and use proper grammar, punctuation and spelling and to follow written and oral instructions.

·       Ability to file material in accordance with standard filing procedures, knowledge of the types and applications of standard office filing systems and the ability to maintain accurate records.

·       Knowledge of clerical office practices and procedures including record keeping, office correspondence control, types and uses of office equipment and supplies and business preparation.  Skills in operating general office machines and equipment.

Preferred Qualifications:

• Excellent communication and organizational skills
• Extensive knowledge in Microsoft Office Word, Excel, and Outlook.
• Ability to file material in accordance with standard filing procedures.
• Able to understand and follow moderately complex oral and written instructions and collect, compile, and interpret data and prepare complex reports.
• Ability to multi-task and prioritize requests to adequately support the office.

Agency Requirements:

• Must be at least eighteen (18) years of age.

Schedule Information:

• Full-time – 37.5-hour weekly position - 1st shift (Day Shift)
• Monday through Friday 8:45 am to 5:00 pm on site - not remote
• Days off – Saturday and Sunday

About the Department of Developmental Services:

The Department of Developmental Services is dedicated to creating, in partnership with others, innovative and genuine opportunities for individuals with intellectual disabilities to participate fully and meaningfully in, and contribute to, their communities as valued members. 

For more information about our agency and programs visit: www.mass.gov/dds

Pre-Hire Process:

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

·         Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search:  https:cppdmass.gov

·         Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

·         National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.

ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT.  

This is a Civil Service position.  If there is no Civil Service list for this title, employees appointed must take and pass the next Civil Service examination when administered.