Management Analyst - Contractor

**THIS IS A CONTRACTED, NON-BENEFIT POSITION**

The Management Analyst Contractor serves as an analytical specialist within MassAbility’s Analytics and Quality Assurance (AQA) Department. The position supports performance management, program improvement, data analytics, reporting, and continuous quality improvement activities for MassAbility Career Services.

Reporting to the MassAbility Director of Analytics and Quality Assurance, the Management Analyst Contractor will analyze program and performance data, develop reports and data visualizations, support program evaluation, and identify opportunities to improve program quality and outcomes. The position will work closely with AQA staff and Career Services staff and management to strengthen the use of data for program management, decision-making, and continuous improvement.

Key Responsibilities

• Manage, maintain, analyze, and help ensure the accuracy and integrity of Career Services program data.
• Develop reports, dashboards, visualizations, presentations, and other analytical products that inform program operations, policy, and decision-making.
• Aggregate and analyze quantitative and qualitative data to identify trends, measure performance and outcomes, assess participant satisfaction and experience, and identify opportunities for program and quality improvement.
• Conduct data analyses and generate recurring and ad hoc reports to support Career Services and the AQA Department.
• Support AQA's data analytics and research capabilities, including the implementation and use of business intelligence tools, data visualization platforms, and Geographic Information Systems (GIS) mapping tools.
• Design and improve standardized reporting processes that enable programs to establish benchmarks and monitor performance, compliance, quality, and program integrity.
• Develop reusable reports, queries, and data extraction processes across multiple systems and data sources. Identify opportunities to automate reporting and streamline data analysis workflows.
• Use analytical and data tools such as SQL, Python, Excel, Access, Tableau, Qualtrics, VS Code, and other statistical and business intelligence applications to analyze and model performance trends and patterns.
• Work with data from OnBase, data warehouses, and other internal and external data sources.
• Respond to requests for customized analyses and reports from Career Services staff, the AQA Director, and other stakeholders.
• Develop documentation, guidance, and training to support effective use of new analytical tools, reports, dashboards, and processes.
• Collaborate with AQA colleagues and Career Services staff to strengthen their capacity to use data to monitor program performance and drive continuous improvement.
• Perform other analytical, reporting, and program improvement activities as assigned.

Preferred Qualifications

• Demonstrated experience analyzing data, interpreting results, identifying trends, and communicating findings to technical and non-technical audiences.
• Knowledge of the principles and practices of program evaluation, data analytics, statistical and research methods, and project management, including problem-solving and decision-making methodologies.
• Experience with one or more data analysis, querying, visualization, or business intelligence tools, such as:
  • SQL, Python, VS Code, or R
  • Tableau, Microsoft Power BI, Power Apps, or similar business intelligence tools
  • Snowflake or other data warehouse platforms
  • Qualtrics or similar survey and experience-management platforms
  • SPSS, JASP, Stata, or other statistical analysis software
  • GIS software
• Proficiency with Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook. Experience with Microsoft Access is desirable.
• Ability to learn new software applications, data systems, and analytical tools quickly.
• Strong analytical and problem-solving skills, with attention to data quality, accuracy, and detail.
• Strong organizational and time-management skills, including the ability to manage multiple priorities and respond to ad hoc analytical requests.
• Strong written and verbal communication skills, including the ability to translate analytical findings into clear, actionable information.
• Ability to exercise sound independent judgment, take initiative, and work effectively with limited supervision.
• Ability to work both independently and collaboratively and to establish effective working relationships with colleagues and program stakeholders.

This position will have the following:

Benefits are unavailable with the exception of sick leave accruals.

All employees will be paid on a bi-weekly basis and must have direct deposit.

State and federal taxes will be withheld.  In addition, the contractor must participate in the Alternative Retirement Program mandated by federal law.

This is a contract position working 37.5 hours per week.

Schedule: TBD

Contract Period of Service:    start date TBD  - 9/30/2027

About MassAbility 

MassAbility provides services that break down barriers and empower people with disabilities to live life on their own terms. Our programs focus on vocational rehabilitation, community living, and disability determination for federal benefit programs. We are change agents and community builders. And we put the people we serve at the heart of everything we do.  We envision a Commonwealth that is open to all, where everyone can seize their true potential and contribute fully to our communities and the world.  Together with stakeholders, partners, and allies, MassAbility collaborates, problem-solves, and innovates to bring about a better Massachusetts for everyone—one that is truly equitable, accessible, and inclusive.

For more information about our agency and programs, visit: MassAbility | Mass.gov

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori.

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1 (800) 510-4122, Option 4.

Applicants should upload a cover letter and resume for the Management Analyst Contractor requisition.