Assistant Service Manager I

Actual compensation for this role is commensurate with experience, skill set, and other qualifications.

East Cambridge Savings Bank’s Retail Division is actively recruiting for an Assistant Service Manager. 

Function:

Under the general direction of the Senior Vice President-Retail Officer, performs supervisory and administrative functions to ensure the ongoing effectiveness of the Banking Center; and under the general direction of the Vice President – Senior Retail Business Development and Sales Administrator manages attainment of production goals and cultivates a customer centric retail environment in accordance with established Bank policies, procedures and strategic goals.

We are looking for candidates with:

• Bachelor’s degree or equivalent through specialized coursework and training and at least 1 year of supervisory experience in a branch banking environment. 
• At least 3 years of progressively responsible experience in a retail banking environment, which includes demonstrated sales experience and meeting sales goals. 
• Proficient with digital banking products. 
• Excellent customer service, organizational, communication, and problem-solving skills required, as well as being a self-starter with the ability to work independently. 
• Knowledge in retail banking compliance preferred. 
• Able to register as a licensed Mortgage Loan Originator as required under the S.A.F.E. Act. 
• Ability to travel to meet the needs of the customer / organization.

Primary Responsibilities:

• Plans, coordinates, and directs the daily activities of a Banking Center. Ensures the efficient, effective and courteous delivery of customer services by assigned staff. Conducts periodic performance reviews, provides counsel, training, and development as needed. Makes hiring, salary and promotional recommendations. Provides direction and guidance to assigned staff and ensures proper training. Assists subordinates with complex transactions and various Banking Center issues. Conducts periodic staff meetings. 
• Meets established production goals. Manages internal sales efforts of banking center, including the development of a banking center sales plan, sales leads, and contacting prospects. Develops banking center sales strategic plan that includes both direct sales and referral activities. Manages the sales plan, including tracking employee progress on a weekly basis, conducting weekly meetings and sales strategizing sessions. Establishes and maintains relationships with outside professionals in the community and conducts outside service calls as needed. Makes business development calls on both current and prospective small business and retail customers at customer’s location or at any Banking Center location as needed. 
• Provides training, coaches and counsels staff for maximum performance on sales efforts. Assigns tasks and account responsibilities based upon complexity of accounts and experience level of staff. Ensures that staff members are successfully cross-trained and recommends training programs as needed. Utilizes the Bank’s investment partner as a training resource to ensure that staff members can effectively use various cross-selling techniques to attain sales goals for investment referrals. Manages the overall cross referral program.
• Responsible for selling and originating mortgage/HELOCs and consumer loans to achieve established production goals for the Banking Center. Assists loan applicants with questions and follow up research as needed. Approves and closes loans within established limitations.
• Participates as an active Banking Center team member. Works with other members of the team to meet production goals, develops strategies and promotional efforts. Maintains a general understanding of all products and services offered in the Banking Center in an effort to effectively present them to customers. Performs customer service responsibilities; responds to customer inquiries and resolves problems.
• Maintains knowledge of and ensures banking center compliance with the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC) regulatory requirements. Maintains a variety of logs, records and inventories including documentation in regard to currency transaction reporting requirements, as well as for checks purchased in excess of $10,000 and between $3,000-$10,000, wire transfers, etc. Provides for the daily proof and reporting of banking center activities. Ensures that staff complete BSA related training in a timely manner and that all BSA procedures are followed. Reports compliance related issues; identifies and reports potential suspicious activity.
• Participates in civic activities to promote growth and development in the community and a positive image for the Bank. Conducts financial literacy programs to ensure a strong community presence. Supports Senior Officers by assisting with the coordination of external events and activities.
• Assists in the development and auditing of banking center’s budget. Assists with expense control. Ensures proper maintenance of all banking center equipment. Secures the banking center, maintains cameras, sets alarms, opens and locks the vault and ensures that all cash and checks are properly stored.
• Keeps abreast of developments within the banking industry. Performs operational audits to ensure compliance with established policies and procedures, and for compliance with laws and regulations in preparation for audits and regulatory exams. Complies with all federal, state and local laws and regulations, including but not limited to the S.A.F.E. Act and its registration, renewal and updating requirements. Attends meetings and seminars as needed.

Contact our Human Resources Division or visit www.ecsb.com/careers for more details and to apply. 

Or submit your resume to:

Email: recruit@ecsb.com Fax: 617-252-6877 Phone: 617-354-7700

East Cambridge Savings Bank, Attn: Human Resources

344 Cambridge Street Cambridge, MA 02141

East Cambridge Savings Bank is an Equal Opportunity Employer/Disabled/Veterans