Bakery Service Counter Clerk

Location : Name

Position Type

Company Overview

ABOUT FESTIVAL FOODS:

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Summary

Join the Festival Foods team as a Bakery Service Counter Clerk!

Day-Time Bakery Service Counter Clerk

Reports To: Bakery Manager

At Festival, our Bakery is all about creativity, fun, and bringing joy to our guests' special moments. As a Bakery Service Counter Clerk, you’ll be a key player in making sure our bakery department is stocked with fresh, delicious products and that every guest leaves with a smile. With the leadership of the Bakery Department Manager, you'll work closely with all Bakery associates to maintain a well-stocked and inviting bakery department.

Providing excellent guest service is at the heart of what we do.  Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day. 

External Job Description

• Guest Service Excellence: Provide outstanding customer service to all guests, assisting them with their needs from the case and helping them find items on the sales floor.
• Order Fulfillment: Take and process orders, including special requests, ensuring accuracy and guest satisfaction.
• Phone Assistance: Answer phone calls with proper etiquette, assisting guests with inquiries or orders.
• Product Packaging: Package prepared bakery products, reducing shrink by using appropriate packaging and ensuring accurate pricing with corresponding labels.
• Stock Management: Fill, rotate, and remove products on the sales floor as needed. Keep displays fresh by replenishing stock and ensuring that products with closer date products are prioritized for sale.
• Maintain Cleanliness: Contribute to the overall cleanliness of the department by organizing and cleaning work areas, shelving, and sales floor as needed.
• Food Safety: Maintain food safety logs and ensure all quality standards are met, including quantity expectations at 100% by 10 am and 5 pm.
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
• Support the Team: Other duties as assigned

What We’re Looking For:

To excel as a Bakery Service Counter Clerk, you'll need:

• Customer Service Skills: Ability to interact effectively and tactfully with guests and all team members.
• Communication Skills: Strong oral and written communication skills to ensure clear and effective interactions with guests and colleagues.
• Safety Knowledge: A complete understanding of all safety requirements and company safety policies to ensure a safe working environment.

Physical Demands and Work Environment: 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand in one place for a long period of time, bend, stoop, and kneel regularly (80% of time)
• Full range of upper body motion
• Lifting up to 50 pounds on an occasional basis  (20% of time)
• May be exposed to extreme temperatures  (20% of time)

Work Schedule:

The Bakery Service Counter Clerk is a position with both part-time and full-time opportunities available. The work schedule may include mornings, afternoons, evenings, weekends, and holidays, providing the flexibility to meet the needs of our guests.

By joining our team, you'll contribute to a bakery known for its excellent bakery and pastry selection and outstanding food service, ensuring every customer receives the best possible service experience.

Benefits Overview

WHY YOU'LL LOVE IT HERE: