Veterinary Receptionist - Brecksville, OH

Who we are

Bartels Pet Hospital is Hiring a Veterinary Receptionist!

Position Details

Role: Veterinary Receptionist

Status: Part-time

Salary: Negotiable and based on experience 

Schedule: Monday – Friday and rotating Saturdays; 6-hour and 10-hour shifts available 

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Are you the friendly face who can turn a nervous pet parent’s day around with a warm welcome and a well-organized front desk?

Bartels Pet Hospital is a well-established, three-doctor practice built on exceptional patient care and outstanding customer service, and we’re looking for a Client Care superstar to join us as our next Veterinary Receptionist.

We’re more than a group of compassionate veterinary professionals. We’re a supportive team that believes in a “better together” philosophy, and our Veterinary Receptionists are at the heart of it. As our clients’ first point of contact, you’ll set the tone for every visit.

Why Our Veterinary Receptionists Love It Here

• A “better together” culture built on compassion, support, and teamwork
• Mentoring and support from every member of the team, whether you’re new to veterinary medicine or a seasoned pro
• Flexible scheduling to support a healthy work-life balance
• Monday – Friday schedule with rotating Saturdays, plus a mix of 6-hour and 10-hour shifts
• Occasional coffee runs, ice cream parties, and meals on us
• A well-established, three-doctor practice where your client service makes a real difference

What Our Veterinary Receptionists Do

• Greet clients and patients warmly and manage check-in and check-out
• Answer phones and schedule appointments efficiently and accurately
• Invoice accurately and process client payments
• Communicate with clients in a friendly, professional way, in person and by phone
• Update client and patient records and relay messages to the medical team
• Handle prescription and food refill requests
• Coordinate with doctors and technicians to keep the day running smoothly
• Support clients with compassion during emotional moments, including end-of-life visits

What You’ll Bring

• Customer service experience; veterinary receptionist or front desk experience is a plus but not required
• A friendly, professional, and upbeat communication style
• Strong organization and attention to detail, especially with scheduling and payments
• Comfort with computers and multitasking in a fast-paced environment
• Compassion for pets and the people who love them
• A team-first attitude that fits our “better together” culture
• Availability Monday – Friday and on rotating Saturdays

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you love helping people, enjoy keeping things organized, and want to work somewhere that supports you as much as you support our clients, we’d love to meet you. Bring your warmth and professionalism to the front desk as our next Veterinary Receptionist.

Apply today and join the team at Bartels Pet Hospital!

Diversity, equity, and inclusion are core values at Bartels Pet Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.