Inside Inbound Sales Manager

Inside Sales: Inbound Sales Manager

Responsible for day to day management, coaching and mentoring of Inside Sales Representatives, ensuring revenue production by selling to new customers and coordinating all activities associated with new business development to include identifying, qualifying and completing the sales cycle from prospect to long term agreement (may include initial account management and/or implementation).

Act as a leader to the sales team in order to ensure meaningful sales activity and maintaining strong lines of communication with the customer and upper leadership. You will be responsible for removing obstacles and providing guidance to have your Sales Representatives achieve their quotas.

Job Duties

• Manage and develop Sales Representatives:
• Scheduling, allocating workloads, training, counseling, establishing goals and benchmarks, monitoring progress versus established goals.
• Evaluate representatives’ performance vs. goals via call monitoring, reporting and coaching; develop career path
• Guide on increasing representatives’ business knowledge

• Individual Responsibilities:
• Set new customer appointments
• Complete research on new and existing companies
• Obtain complete and accurate customer contact information and other details as necessary.

• Managerial Responsibilities:
• Execution of inside sales techniques or procedures based on team performance and new selling techniques; recommend changes as needed
• Manage presentation of appropriate program to potential prospects
• Investigates and secures new revenue opportunities through evaluative consulting to create selling ideas in order to deliver cost saving and revenue generating solutions to the customer
• Reviews applications and contracts and ensures that all transactions comply with state and federal regulations
• Leads/facilitates training classes and meetings
• Participates in interview process and makes recommendations regarding hiring both internal and external candidates

The Ideal Candidate

• Bachelor’s degree (preferred)
• 3+ years of management experience – preferably in telesales
• Fuel and/or Fleet management experience a plus
• Demonstrated problem solving and strong negotiation skills
• Knowledge of inside sale concepts, practices and procedures
• Creative thinker with the ability to overcome objections
• Must be adaptable and be able to consistently deal with ever-changing conditions
• Superior organizational, verbal and written communication skills; excellent interpersonal skills
• Must exhibit confidence in self and others; must inspire and motivate others to perform well
• Accepts feedback from others; gives appropriate recognition to others
• Ability to influence/persuade others and gain acceptance/approval of innovative ideas and products
• Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple projects
• Must be able to manage time effectively and work independently without direct supervision