Dutch Wonderland Ride Operation Supervisor

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. 

We are currently looking for a:

Roles & Responsibilities:

Operations SupervisorRoles and Responsibilities:

Supervisory Duties: 

• Supervise the daily operations of the Rides team and any other assigned departments
• Act as an approachable mentor and coach to all assigned team members

• Become knowledgeable of performing the essential duties of all rides positions and backfill these positions when needed

• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.

• Ensure that all required meal and other breaks are being given in accordance with PA law 
• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Maintains a vast knowledge of a group of rides in a designated zone of the park and be able to step in at an attraction when necessary 

• Ensures that attractions open and close at the proper times established by the operational needs of the day

• Provides direct support to other rides team members by making rounds throughout the park to check on their needs

• Manages guest feedback and escalates complaints or issues to the proper authorities, when appropriate

• Provides coverage so that team members may take bathroom breaks

• Enforces Park policies, ride restrictions and ride recommendations

• Ensures safe operation of the ride by always adhering to standard operating procedures and established trainings

• Maintains a sense of calmness and professionalism during tense, escalated or emergency situations

• Reports ride related issues and failures to management promptly 

• Maintains constant vigilance to proactively identify potential hazards and informs park leadership of any concerns

• Promptly notifies the security team or the park operator of team member and guest injuries or emergencies

• All other duties assigned by leadership

Education & Experience:  

• There is no minimum education requirement. 

• 1+ years of previous supervisory experience desired

• 1+ season of work experience in the Rides Department is required. Previous ride operation experience from other Amusement/Theme Park employers will also be considered.

• All Rides Team Members must go through the International Ride Operator Certification (iROC) course as a part of the training. Successful course completion is required for this position. There is no cost to the team member for the course. 

Languages:  Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with PA Child Labor Laws

• Ability to work flexible schedule, including evenings, weekends, and holidays

• Ability to comply with all uniform policies

• Must possess safety-oriented mindset and understand the importance of complying with all Federal, State, and local regulations regarding ride operation

• Must demonstrate a willingness to learn and ability to follow instructions

• Must be guest-focused and also work well with other team members and supervisors

Physical Requirements: 

• Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time

• Ability to reach above shoulders throughout the workday

• Ability to remain on feet for majority of the workday

• Ability to climb or descend stairs for some coasters, rides, and attractions

• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

• Ability to see details of objects that are more than a few feet away

Working Conditions:

• Frequent interaction a variety of motorized and chain-driven rides and attractions

• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

• Frequent exposure to constant repetitive motion, high noise levels, flashing lights, vibrations, and heavily populated environments

Team member benefits:

Do not miss the chance to spark your career now!