Clinical Care Coordinator

Clinical Care Coordinator (RN) – Hillcrest Hospice Care

Location: Omaha, NE
Service Line: Hillcrest Hospice Care
Schedule: Full-Time | Includes On-Call Rotation

Hillcrest Health & Living is looking for an experienced, compassionate, and clinically strong Clinical Care Coordinator (RN) to join the leadership team at Hillcrest Hospice Care.

This is a great opportunity for an experienced hospice nurse who enjoys combining clinical care, team leadership, education, care coordination, and problem-solving. As the Clinical Care Coordinator, you will help support the daily operations of the hospice clinical team while ensuring patients and families receive consistent, high-quality end-of-life care.

At Hillcrest, our mission is simple: Inspiring people to live their best lives. In hospice care, that means helping patients live each day with as much comfort, dignity, choice, and quality of life as possible.

What You’ll Do

As the Clinical Care Coordinator, you will work closely with the Director of Clinical Services to provide leadership and clinical support to the hospice care team.

You will:

• Assist with the coordination and leadership of hospice direct-care team members.
• Help coordinate referrals, including reviewing and screening potential hospice patients.
• Assist with assigning patients and coordinating clinical coverage.
• Support the overall management and coordination of care for hospice patients.
• Provide patient visits and admission coverage as needed.
• Complete comprehensive nursing assessments when providing direct patient care.
• Coordinate services across the interdisciplinary hospice team.
• Provide education to patients and families regarding disease progression, symptom management, self-care, and end-of-life needs.
• Answer and triage calls from team members, patients, families, and healthcare providers.
• Receive and process physician orders as appropriate.
• Support clinical team members through supervisory and shared visits.
• Assist with competency evaluations and ongoing clinical education.
• Support onboarding and training for new clinical team members.
• Provide ongoing education related to hospice regulations, clinical expectations, and competencies.
• Participate in interdisciplinary team meetings and help coordinate patient-care needs.
• Assist with quality-assurance and performance-improvement activities.
• Support safety and infection-control initiatives.
• Assist with clinical chart audits and other regulatory or billing-related reviews.
• Partner with the Director of Clinical Services on payroll oversight and other clinical operational needs.
• Build positive relationships with internal and external healthcare partners.
• Step into the Alternate Director of Nursing role when the designated DON/Director of Clinical Services is unavailable.
• Jump in wherever needed to support patients, families, and the hospice team.

What We’re Looking For

We are looking for an experienced hospice RN who can balance clinical expertise, leadership, and compassion.

The right candidate will be someone the clinical team can turn to for guidance, support, and sound decision-making. You should be comfortable moving between direct patient care, coaching team members, triaging concerns, reviewing documentation, and helping solve operational challenges.

Ideal candidates will have:

• Strong hospice nursing knowledge and clinical judgment.
• A compassionate and patient-centered approach to end-of-life care.
• Confidence leading and supporting clinical team members.
• Strong assessment and critical-thinking skills.
• Experience with symptom management and end-of-life care.
• Ability to respond calmly to urgent or emotionally difficult situations.
• Strong communication and interpersonal skills.
• Experience educating patients, families, and clinical team members.
• Strong organization and follow-through.
• Ability to manage multiple clinical and operational priorities.
• Strong attention to documentation and regulatory compliance.
• Ability to work independently while remaining highly collaborative.
• A proactive approach to identifying concerns and finding solutions.
• Flexibility to support the team when patient or staffing needs change.

Education & Credentials

• Graduate of an accredited nursing program required.
• Bachelor’s degree in Nursing preferred.
• Current Nebraska or compact-state Registered Nurse license required.
• At least two years of RN experience in a hospice setting required.
• At least two years of leadership experience in a hospice setting preferred.
• American Heart Association Basic Life Support (BLS) certification required.
• Valid driver’s license required.
• Reliable transportation and current automobile insurance required.

Why Hillcrest Hospice Care?

Hospice leadership is deeply connected to patient care.

You may be helping coordinate a new admission, supporting a nurse through a complicated clinical situation, educating a family about what to expect, reviewing a patient’s care with the interdisciplinary team, or stepping into the field when additional support is needed.

Your work helps make sure patients and families have the care they need—and that the clinical team has the support they need to provide it.

If you enjoy hospice nursing, developing people, clinical problem-solving, and being a trusted resource for your team, this role offers the opportunity to make an impact every day.

What Hillcrest Offers

• Full-time clinical leadership opportunity.
• Supportive hospice and organizational leadership.
• Multiple health insurance plan options for eligible team members.
• Vision, dental, and life insurance.
• Professional development, continuing education, and career-growth opportunities.
• Dayforce Wallet, allowing you to choose when you get paid.
• Gym membership reimbursement and partner discounts.
• Opportunity to develop and support hospice clinical team members.
• Opportunity to influence quality, education, and patient-care processes.
• Opportunities to continue growing within Hillcrest Hospice Care and Hillcrest Health & Living.

Leadership & Operational Responsibilities

As a Clinical Care Coordinator, you will also:

• Participate in required service-line and clinical meetings.
• Assist with interdisciplinary team preparation and patient review.
• Support Quality Assurance and Performance Improvement initiatives.
• Help oversee safety and infection-control activities.
• Assist with clinical team-member onboarding, education, and competency development.
• Support performance evaluations and coaching as needed.
• Assist with payroll oversight and clinical staffing needs.
• Provide consultation and education to internal and external partners.
• Serve as Alternate Director of Nursing when designated.
• Participate in the established on-call rotation.

Physical & Other Requirements

• Must be able to speak, read, and write English.
• Must be able to independently lift up to 35 pounds.
• Must be able to safely provide hands-on nursing care in a variety of home and community environments.
• Must be able to perform repetitive sitting, standing, walking, bending, reaching, and movement associated with patient care.
• Must be flexible and calm when responding to patients, families, and team members during stressful or emotional situations.
• Must have strong attention to detail and be able to work effectively in a fast-paced environment.
• Must be able to utilize clinical technology and available resources efficiently and effectively.
• Must be able to travel to multiple patient and work locations.
• Must maintain a valid driver’s license, reliable transportation, and current automobile insurance.
• Must be able to participate in the established on-call rotation.
• Possible exposure to communicable diseases and bodily fluids.
• Other duties as assigned.

Ready to Lead Care That Truly Matters?

If you are an experienced Hospice RN who enjoys clinical leadership, developing teams, and supporting patients and families through some of life’s most meaningful moments, we would love to meet you.

Join Hillcrest Hospice Care as a Clinical Care Coordinator and help us continue inspiring people to live their best lives through exceptional hospice care, strong clinical leadership, and compassionate support.