Club Manager

About Us

Who We Are:

At Planet Fitness, our purpose is to create a more connected and Judgement Free™ planet, where fitness and wellbeing are within reach for all. In our clubs, that comes to life every day through the welcoming experience we create for our members and the way our team members support one another.

Breaking Boundaries Together is how we bring our employee experience to life. It means creating a workplace where people can be themselves, feel supported, continue to grow and achieve more together than they could alone.

Guided by our PLANET Principles, we put people first, lead with excellence, act with authenticity and integrity, embrace change and thrive together. When you join Planet Fitness, you become part of a welcoming, energetic team that has fun, supports one another and takes pride in creating an environment where everyone feels like they belong.

Overview

Creating a great member experience starts with a strong team and a leader who brings out the best in others. You enjoy connecting with people, developing your team and creating an environment where both members and team members feel welcomed, supported and set up for success.

For our Club Manager role, you:

• Are approachable and build strong connections with people
• Have a passion for leading and creating a people-first environment
• Take initiative, demonstrate self-awareness and lead by example
• Enjoy coaching, developing and motivating team members to succeed
• Set clear expectations, provide direction and follow through consistently
• Create accountability while supporting and empowering your team
• Communicate effectively and adapt your style to different people and situations
• Navigate challenging conversations and conflict with diplomacy and respect
• Manage multiple priorities while staying organized and following through to completion
• Take pride in creating an exceptional experience for members and team members
• Act with integrity, treat everyone with respect and serve as a positive ambassador for the Planet Fitness brand

Responsibilities

• Coordinate and execute hiring practices and onboarding new team members.
• Create staff schedules; ensuring all shifts are covered. Provide back up support as needed, which may require covering shifts above and beyond your regular hours.
• Administer and process employee timecards in ADP.
• Manage the company card for expenditures, maintaining receipts.
• Conduct bank deposits.
• Oversee the ordering of club supplies and retail product.
• Trend Key Performance Indicators. Identify the root cause and execute a game plan for improvement.
• Ensure team is aware of marketing efforts and trained on all marketing promotions.
• Assess and assist in emergency situations.
• Set assigned tasks and lead team members in a safe and efficient manner.
• Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Manage team member performance; providing feedback to team member regularly.
• Resolve employee concerns; partnering with HR as needed.
• Submit all employee changes (status, schedule, pay etc.) in a timely manner.

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve escalated member concerns and partner with Regional Manager when needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours, assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Oversee regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
• Ensure restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.) through communication with the Facilities Maintenance team.
• Create cleaning and sanitizing assignments for team members and follow up on quality and completion of the work.

Qualifications

• 1+ years Customer Service experience
• 2-3 years of experience supervising and leading a team
• Must be able to work over 40 hours per week as needed to ensure proper coverage at the club
• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks. 

• Medical, Dental, and Vision Insurance
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(K) and Roth Retirement Savings Plan
• Term Life Insurance
• Healthcare and Dependent Care Flexible Spending Accounts
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team-building competitions and social events

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