Sales Coordinator - InterContinental New York Barclay

Job Overview

Coordinate services for clients and in-house guests and provide administrative and sales support for the department.

Duties and Responsibilities

• Main Lead Catcher for Group Enquiries and assignment of leads to group Sales Managers.
• Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements.   
• Regularly follow-up with clients and maintain accurate and updated information. 
• Perform administrative duties such as typing proposals, letters, contracts, etc. 
• Collect data, update databases, and complete departmental monthly reports.
• Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients. 
• Promote teamwork and quality service through daily communication and coordination with other departments. 
• Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
• Regularly follow-up to ensure set-up requirements meet client needs. 
• Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.)
• Provide administrative support to specialty markets & sales department
• Complete tasks related to groups & VIPs
• Create files for group turnovers
• Answer phone calls to qualify business
• Process commission requests
• Run Transient & Group Production Reports
• Order Kosher Meals, Coat check, Furniture, Flowers, etc.
• Process expense reports
• Walk Showrooms and VIP Arrivals 
• Site Visit Support
• Personalized Welcome Amenities for VIPs
• Running Arrival Reports in Opera 
• Need to have strong customer service and communication skills and can anticipate and meet the needs of clients
• Handles/ responds to inquiries or questions when Director is not available
• Assists in servicing VIP guest reservations 
• Communicate with client and plan any necessary details with regards to their room block and work as a liaison between client and hotel operating departments
• Create group resumes as needed
• Assist with special projects
• Other duties as assigned by Director 

This job requires ability to perform the following:

• Frequently standing up and moving about the facility

• Type at least 50 wpm; proficient PC computer skills 

• Carrying or lifting items weighing up to 25 pounds

• Communicating with customers, employees, and third parties

• Use a keyboard to generate correspondence, reports, etc.

• Handling objects, products and computer equipment

The hourly pay range is $25.00 - $27.14 with overtime eligibility.