Maintenance Technician III

The purpose of the Engineering Technician III is to maintain the cosmetic appearance and the mechanical function of all the buildings and grounds in both the interior and exterior of the entire property.

This individual must familiarize themselves with Hilton Grand Vacations Procedures in addition to OSHA standards and Hilton Grand Vacations Handbook, this individual must also display the flexibility to deal with ever-changing situations as it pertains to guest, owners, associates, and workload.
In addition, this position must have strong knowledge and strong troubleshooting skills in Electrical, HVAC, Plumbing, Mechanical Equipment, Carpentry, Painting, Appliance repair, Flooring repair, and general building knowledge.

Specific Duties:

• Provide excellent service to both external and internal customers.
• Responsible for maintaining proper working relations within the department and with other operating departments on property.
• Perform routine preventative maintenance on electrical, plumbing, mechanical equipment, carpentry, painting, and appliances.
• Identify defects with tile, caulk, and wall covering.
• Troubleshoot and perform repairs to electrical, HVAC, plumbing, mechanical equipment, carpentry, painting, appliances, flooring, and general building based on skill requirements.
• Monitor the physical condition of the units and the resort and correct unsafe conditions.
• Maintain accurate records for work orders/preventative maintenance, safety, repair/replace of major equipment, inventory of parts and supplies.
• Diagnose and perform maintenance/repairs on A/C and heating, electrical and plumbing systems, carpentry, painting, water and sewer lines, stairs, gates, fences, patios, railings, gutters, ceiling fans, appliances, pool, amenities, landscaping, hardscape, locks and safety devices and other typical resort repairs.
• Ensure that all modes of property transportation are operating properly.
• Review daily vehicle logs to ensure that resort staff are documenting use properly.
• Complete work orders, preventative maintenance and daily projects reported by Engineering management, front desk, or otherwise assigned during the shift.
• Daily logs must be filed in logbook and work orders must be placed on proper hook.
• Ensure the satisfaction of all guests by providing quick and satisfactory service to owners and guests.
• Carry out all requests from management, necessary to provide 100% customer satisfaction within the associate's ability.
• Abide by all company and engineering policies and procedures.
• Follow all safety procedures when performing duties.
• Responsible for identification and/or repair of any safety hazards.
• Responsible for learning and meeting all necessary engineering requirements for future growth in the department.
• Must have schedule flexibility to accommodate a 7-day work week and be willing to be on 24-hour call as needed. Must be flexible to work first, second or third shift.
• Must be willing to abide by policies as stated in the HGV Employee Handbook.

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Requirements

• High School Diploma, GED and/or Trade School Certification required.
• 3-5 years’ experience in trade specific hotel maintenance.
• Extensive knowledge of electrical, HVAC, plumbing, mechanical equipment, carpentry, painting, appliances, flooring, and general building maintenance.
• Must also be familiar with state/county building code regulations. Must hold professional certifications per resort needs.
• Must have excellent inter-personal skills when dealing with guests, associates, and the general public.
• Must be able to learn and adapt to a fast-paced environment. 
• Must have follow through process on short-term and long-term projects.
• Be a self-starter and able to work independently.
• Ability to address the concerns and maintenance needs of our guests and associates in a friendly and professional manner.
• Possess a team player attitude and able to take direction from Engineering Manager.
   

Must have the following certifications:

• EPA
• CPO 
• State Driver’s License

Physical Requirements

• Climb Stairs
• Work on ladders up to 40 ft.
• Push and Pull 100lbs
• Grasp
• Stoop
• Reach Overhead with or without reasonable accommodations

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

 We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Specific Duties:

• Provide excellent service to both external and internal customers.
• Responsible for maintaining proper working relations within the department and with other operating departments on property.
• Perform routine preventative maintenance on electrical, plumbing, mechanical equipment, carpentry, painting, and appliances.
• Identify defects with tile, caulk, and wall covering.
• Troubleshoot and perform repairs to electrical, HVAC, plumbing, mechanical equipment, carpentry, painting, appliances, flooring, and general building based on skill requirements.
• Monitor the physical condition of the units and the resort and correct unsafe conditions.
• Maintain accurate records for work orders/preventative maintenance, safety, repair/replace of major equipment, inventory of parts and supplies.
• Diagnose and perform maintenance/repairs on A/C and heating, electrical and plumbing systems, carpentry, painting, water and sewer lines, stairs, gates, fences, patios, railings, gutters, ceiling fans, appliances, pool, amenities, landscaping, hardscape, locks and safety devices and other typical resort repairs.
• Ensure that all modes of property transportation are operating properly.
• Review daily vehicle logs to ensure that resort staff are documenting use properly.
• Complete work orders, preventative maintenance and daily projects reported by Engineering management, front desk, or otherwise assigned during the shift.
• Daily logs must be filed in logbook and work orders must be placed on proper hook.
• Ensure the satisfaction of all guests by providing quick and satisfactory service to owners and guests.
• Carry out all requests from management, necessary to provide 100% customer satisfaction within the associate's ability.
• Abide by all company and engineering policies and procedures.
• Follow all safety procedures when performing duties.
• Responsible for identification and/or repair of any safety hazards.
• Responsible for learning and meeting all necessary engineering requirements for future growth in the department.
• Must have schedule flexibility to accommodate a 7-day work week and be willing to be on 24-hour call as needed. Must be flexible to work first, second or third shift.
• Must be willing to abide by policies as stated in the HGV Employee Handbook.

Requirements

• High School Diploma, GED and/or Trade School Certification required.
• 3-5 years’ experience in trade specific hotel maintenance.
• Extensive knowledge of electrical, HVAC, plumbing, mechanical equipment, carpentry, painting, appliances, flooring, and general building maintenance.
• Must also be familiar with state/county building code regulations. Must hold professional certifications per resort needs.
• Must have excellent inter-personal skills when dealing with guests, associates, and the general public.
• Must be able to learn and adapt to a fast-paced environment. 
• Must have follow through process on short-term and long-term projects.
• Be a self-starter and able to work independently.
• Ability to address the concerns and maintenance needs of our guests and associates in a friendly and professional manner.
• Possess a team player attitude and able to take direction from Engineering Manager.
   

Must have the following certifications:

• EPA
• CPO 
• State Driver’s License

Physical Requirements

• Climb Stairs
• Work on ladders up to 40 ft.
• Push and Pull 100lbs
• Grasp
• Stoop
• Reach Overhead with or without reasonable accommodations

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

 We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.