Outpatient Manager

About the Job:

Roles and Responsibilities:

ESSENTIAL FUNCTIONS:

• Develops and manages administrative and clinical operations that provide quality care and outcomes for
  the clients. 
• Plans and implements program goals, objectives, staffing, resources and equipment, timetables, expected outcome and measures for assigned areas of responsibility.
• Identifies and prioritizes issues of importance, including those priority issues as set for by leadership.  Collaborates with department leaders and corporate leaders, as needed.
• Communicates instructions, expectations and timelines clearly and concisely.
• Manages a team of highly engaged members through hiring, orienting, performance assessment and management, motivating, training, scheduling, and coaching to meet department goals and ensure effective and efficient department operation.
• Maintains productivity levels that are aligned with client census, curtailing unnecessary overtime and/or excessive staff work hours. 
• Manages staff scheduling and maintains an updated plan for contingency staffing.
• Maintains accountability expectations for self and staff in all areas of job performance. 
• Engages staff in quality and safety basics to ensure sustained, measurable compliance. 
• Identifies staff educational needs and ensures they are addressed with education programs that are attended by staff. 
• Hold staff accountable for non-compliance and client safety concerns, as well as attendance, following policies, behavior, and adherence to code of conduct. 
• Oversees the program's budget and policies regarding participant involvement, program requirements,
  and benefits. Provides management and oversight for the facility program.
• Develops and implements procedures to ensure efficient operations of the program; continually identifies
  opportunities to improve program's efficiency; coordinates care delivery and workflow; oversees scheduling, registration, discharge, and billing processes for clients receiving services according to facility
  procedure.
• Develops and implements treatment plans; develops, maintains, and audits charts and records for
  clients.
• Serves as liaison and provides consultation with other staff on related issues, regulations, and standards
  pertaining to area of clinical specialty.
• Ensures that procedures and workflow are consistent with organizational objectives, treatment protocol, regulations, and standards of care; ensures that operations conform to established environmental, safety, and infection control requirements.
• Provides outreach services in area of clinical specialty, as needed.
• Responsible for a limited caseload as needed.
• Directs crisis intervention efforts and intervene as required.
• Participates in regularly scheduled treatment team meetings.
• May be required to provide onsite coverage for other programs when needed, develops, and executes new programs according to market needs and may provide training, case consultation and Administrator On Call coverage during and after program hours as needed.
• May perform Leadership Rounds as assigned to include observation and immediate identification of environment of care, safety, and infection control concerns, as well as real time education of new facility processes.
   

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor's degree in behavioral or mental health or closely related field required. Master's degree in behavioral or mental health where required by state for licensed clinicians.
• Four or more years of experience working with the population of the facility required. 

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Licensed counselor/therapist, as required by the state and for the area of clinical expertise.
• CPR certification and de-escalation training required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

WORK LOCATION:

This position is onsite at the facility and is not a remote position.

SUPERVISORY REQUIREMENTS:

One or more years' previous supervisory experience in social/clinical service required.

Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.