Assistant General Manager - Panda Express

Assistant General Manager – Panda Express Restaurant (operated by Plum Market Food Service – Omaha Eppley Airfield)
Full-Time | Non-Exempt | Located at 4501 Abbott Drive, Omaha, NE 68110

About the Role:
The Assistant General Manager (AGM) supports the General Manager in overseeing daily operations at Panda Express, operated by Plum Market Foodservice at the Omaha Eppley Airfield. This role helps drive exceptional guest experiences, supports a positive and productive Team Member culture, and assists with overseeing all aspects of food service, staffing, inventory, and compliance. The AGM acts as the GM’s right hand and takes ownership in the GM’s absence, ensuring operational continuity and service excellence.

What you will do:

• Support daily restaurant operations, including guest service, staffing, food quality, cleanliness, and operational readiness.
• Assign daily tasks, monitor performance, and coach Team Members in accordance with established procedures and Panda Express brand standards.
• Work alongside Team Members in counter service and kitchen operations, including preparing and cooking food as needed.
• Assist with hiring, onboarding, scheduling, training, performance coaching, and retention.
• Train Team Members according to Panda Express operational guidelines and brand standards.
• Assist with inventory management, ordering, receiving, stock rotation, and cost control.
• Monitor food safety, sanitation, and airport security compliance, including required documentation.
• Respond professionally to guest feedback and resolve operational concerns.
• Support sales and labor tracking, financial reporting, and restaurant performance goals.
• Ensure compliance with cash handling, register procedures, and loss prevention standards.
• Assist the General Manager with administrative responsibilities and operational communication.
• Identify opportunities for improvement and help implement operational changes.
• Model Plum Market Foodservice values, Panda Express standards, and a guest-first approach.

What you will bring:

• 2–3 years of leadership experience in a food service, hospitality, or retail setting.
• Strong interpersonal and leadership skills with a team-oriented mindset.
• Excellent problem-solving abilities and ability to make quick decisions under pressure.
• Familiarity with inventory systems, food safety practices, and scheduling tools.
• Must be able to work a flexible schedule including mornings, evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 50 lbs.
• Must pass airport background check and qualify for badging.
• Experience working in an airport or high-volume service environment.
• ServSafe or similar food safety certification.
• Knowledge of back-office systems, timekeeping, and basic financial reporting.
• Bilingual skills are a plus.