Branch Manager

Position Purpose:

The Branch Manager leads branch operations to deliver exceptional customer service and operational efficiency. This role drives financial performance through effective budgeting, resource allocation, and market expansion and revenue generation efforts.  By fostering a culture of excellence and ensuring compliance and safety standards, the Branch Manager strengthens the Company’s reputation for service and operational success.

Key Responsibilities:

• Driving Strategic Initiatives: Implement branch growth initiatives by aligning strategic plans with corporate objectives to amplify market presence and enhance competitive positioning.

• Maximize Operational Effectiveness: Conduct comprehensive assessments of current branch operations, identifying areas for improvement and applying industry best practices to optimize processes, elevate productivity, and minimize costs.

• Financial Oversight: Direct the branch’s financial functions, including P&L management, by instituting rigorous financial controls and strategies aimed at enhancing profitability and securing sustainable revenue growth.

• Lead Sales Growth: Amplify the branch's market presence by devising and executing strategic sales plans, fostering strong customer relationships, and steering the sales team towards surpassing sales and market share goals.

• Enhance Customer Experience: Commit to a customer-focused approach that prioritizes high-quality service, integrates customer-centric policies, and fosters robust partnerships with key customers and stakeholders.

• Team Development: Cultivate and guide a high-performing team by promoting a supportive and inclusive environment, implementing talent development strategies, and preparing succession plans for sustained branch growth.

• Compliance and Safety: Uphold legal, regulatory, and safety standards across branch operations, fostering an environment prioritizing employee safety and well-being while adhering to industry compliance regulations.

Direct Manager Direct Reports:

Reports directly to the District manager. This role is responsible for managing a team of direct reports, including sales, operations, and administrative staff, with the objective to drive branch transformation and performance improvement. The successful candidate will lead broader strategic initiatives in collaboration with cross-functional teams to achieve overarching corporate goals.

Travel Requirements:

Required to travel as needed to oversee branch operations, conduct site visits, and attend regional meetings and training sessions to ensure effective leadership and operational alignment.

Physical Requirements:

• The role primarily involves working in an office environment, necessitating the ability to sit for extended periods while engaging in computer-based tasks and attending meetings. Additionally, the role requires the ability to move throughout the branch to observe operations and interact with team members.

• Occasional lifting of materials and equipment, up to 75 pounds, may be required.

• The Company is committed to providing reasonable accommodations to enable individuals with disabilities to perform essential functions of the role, in compliance with ADA regulations. Please inform us of any accommodations that you require in the application process or to fulfill the job responsibilities effectively.

Working Conditions:

The Branch Manager role is office-based in a fast-paced, deadline-driven environment requiring agility and strategic focus. On-site presence is essential to lead teams, foster a high-performance culture, and oversee branch operations. The ideal candidate will excel at managing turnaround challenges, collaborating across functions, and executing strategic plans that deliver measurable improvements under tight timelines.

Minimum Qualifications:

• Minimum of 5 years of management experience, preferably in Landscape/Pool & Aquatics distribution industries.

• Proven track record of achieving operational and sales targets.

• Strong leadership skills with ability to motivate and develop cross-functional teams.

• Excellent analytical, problem-solving, and decision-making skills.

• Strong expertise in P&L management, budgeting, and financial analysis.

• Proficiency in devising and executing sales strategies, market analysis, and customer relationship management.

• Skilled in facilitating the adoption of new processes and technologies.

Preferred Qualifications:

• Proven experience in driving transformational change, specifically within the context of branch or regional turnarounds in the building products industry.

• Advanced proficiency in strategic planning and implementation, with a demonstrated ability to align branch operations with broader corporate objectives and deliver measurable outcomes.

• Extensive knowledge of market dynamics and the competitive landscape in the construction and building products sector, enabling the formulation of informed strategies and business decisions.

• Expertise in workforce planning and development, including experience in effectively leading and coaching cross-functional teams through periods of change and operational improvement.

• Strong commitment to fostering a culture of safety, inclusivity, and continuous learning, ensuring compliance with industry regulations and enhancing organizational resilience.

• Experience in effectively utilizing digital tools and platforms for operational and customer data analysis, driving decision-making, and enhancing branch performance.

• High degree of adaptability and resilience in dynamic business environments, with a proven ability to manage multiple priorities and navigate complex organizational structures.

Minimum Education:

A bachelor’s degree in business administration, Management or equivalent industry experience.  

Minimum Years Of Work Experience:

Minimum of 5 years of progressive experience in management within distribution or building products industry.

Certifications:

No required certifications: relevant professional certifications such as Certified Supply Chain Professional (CSCP) or Certified Manager (CM) are a plus.

Competencies:

• Strategic Leadership: Demonstrate the ability to craft and execute turnaround strategies that align with corporate values and goals, driving transformational leadership to inspire high-performance teams and enhance branch performance.

• Operational Excellence: Exhibit proficiency in assessing, streamlining, and implementing best practices to optimize operational efficiency, productivity, and cost management, ensuring superior service delivery and operational success.

• Financial Acumen: Apply strong financial management skills, including expertise in P&L oversight, budgeting, and financial controls, to achieve and exceed financial targets, enhance revenue streams, and drive profitability.

• Sales and Market Innovation: Lead and innovate sales strategies to expand market share, identify and explore new business opportunities, and strengthen customer relationships, ultimately supporting sales teams in surpassing targets.

• Customer-Centric Orientation: Cultivate a customer-focused approach by embedding practices that enhance customer satisfaction, service quality, and strong relationships with customers and business partners.

• Change Management & Innovation: Drive continuous improvement by leading change initiatives, adopting new processes and technologies, and cultivating an innovative culture aligned with business growth.

• Team Leadership and Development: Build and nurture a diverse, inclusive, and collaborative team environment, participate in the talent review process and implement talent development activities, to support long-term growth.

• Regulatory Compliance and Safety Management: Ensure adherence to all legal, regulatory, and safety standards within branch operations, prioritizing a safe, respectful workplace and employee well-being.

‎