Senior Manager, Payment and Fraud Products

JOB SUMMARY 

As a member of the Payment and Fraud Products team, the Sr Manager - Payment & Fraud Products, leads payment products and initiatives supporting current and emerging capabilities, including integrations with digital channels, core reservation systems, PMS, and POS. The role requires strong cross-functional collaboration, knowledge of Marriott’s enterprise technology landscape, and expertise in product delivery, and overall product management. The Sr Manager partners with internal teams and third-party providers to resolve escalations, align priorities, remove obstacles, and lead the team in delivering high-quality products. 

This position connects technical and business efforts across global above-property and on-property payments, requiring the ability to manage a broad range of responsibilities and products. The Sr Manager supports the full product lifecycle, from discovery and user story refinement through engineering delivery and operational support, to achieve revenue and customer satisfaction goals. Experience working with third-party payment vendors and an understanding of the roles involved are valuable. The role also collaborates extensively across disciplines to define and evolve a right-sized engagement model while championing and educating stakeholders on the newly implemented IT operating model. 

CANDIDATE PROFILE  

Education and Required Experience  

• Undergraduate degree and/or equivalent experience/certification 

• 4+ years in technology, product management and/or business consulting, demonstrating progressive career growth and patterns of exceptional performance. 

• Understands and able to discuss technology concepts and build consensus by translating between technical and non-technical audiences. 

• Roadmap strategy and definition experience. 

• Demonstrated ability to assess end user/customer needs, creatively approach solutions, and decide and influence appropriate course of action. 

• Experience and success in implementing new business applications with complex technology integration and business process change on time, on budget, and with high client satisfaction. 

• Working in a cross functional, sourced and matrixed teams environment.

• Experience working directly with Architects and Engineers on product enhancements. 

• Experience evaluating trade-offs and leading exploration of new opportunities with technical team members. 

• Experience building business cases to drive investment and resource decisions. 

• Strong organizational skills with demonstrated ability to manage multiple high-complexity efforts and competing priorities. 

• Robust analytical skills, including the ability to analyze data, draw conclusions, develop recommendations and report out. 

• Ability to work through ambiguous and open-ended business requirements and priorities and translate the same into a clear roadmap and definition of success 

• Ability to establish clear communication and storytelling via presentations, key performance metrics, reports and data. 

• Strong interpersonal skills including team player that works well with counterparts from various functions/departments and has the ability to influence the work of counterparts without direct reporting accountability. 

CORE WORK ACTIVITIES 

• Understand how our business and technology needs are evolving and provide insights and recommendations as you partner with key stakeholders to identify short-term solves, bridge strategies, and long-term visions for assigned product(s). 

• Gather and detail product requirements from stakeholders across the organization to inform roadmap items; evaluate technical complexity of requirements in order to appropriately prioritize work and manage expectations cross-functionally. 

• Develop and lead the technology roadmap and backlog to implement specific product capabilities, ensuring critical requirements are identified, the best solutions for the end user are delivered every time, and alignment with broader group and portfolio objectives. 

• Advocate for the end user by developing a deep understanding of their needs through feedback and research. 

• Collaborate with cross-functional team members to drive value and develop customer friendly features and enhancements. 

• Provide direction for the technology development, including cost estimation, budget management, scope and delivery strategy definition, and establish milestones/schedules. 

• Work with Sr. Business Analysts to guide them in writing user stories and acceptance test criteria for features and detailed functional & nonfunctional requirements for the engineering teams. 

• Partner with solution architects and software engineers to determine best technical implementation methods as well as a reasonable implementation schedule. 

• Plan delivery, integration & test, and post-launch support for all the elements required in product delivery and operation working with applicable teams. 

• Manage project/scrum teams based upon roadmap(s). Meet regularly with the team(s) to gather work statuses, discuss obstacles, provide advice, guidance, encouragement, and constructive feedback to ensure deliverables are met timely.  

• Maintains high performance levels by attracting, developing and retaining talent, managing performance, building career paths, and aligning performance and rewards to company goals. 

• Contribute to end user support artifacts/information/collateral development including feature/capability descriptions, end user business value stories, etc. 

• Actively drives adoption of Technology operating model changes.  

• Champion excellence in business ethics and integrity, social responsibility, cross-cultural effectiveness, and associate engagement. 

MANAGEMENT COMPETENCIES 

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.

• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 

• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

• Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.

• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

• Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.

• Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges. 

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 

• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

• Reading Comprehension - Understands written sentences and paragraphs in work related documents.

• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.