Spirits Manager

Job Title:          Spirits Manager 
Department:   Liquor 
Reports To:     Store Director 
FLSA Status:    Exempt 

Summary 
The Spirits Manager is responsible for overseeing the daily operations, management, and profitability of the Liquor department. This includes ordering, merchandising, staff supervision, and customer service. The Spirits Manager ensures that all products meet quality standards and that the department provides exceptional service to customers while contributing to a positive and collaborative team environment.

Essential Duties and Responsibilities 
General Requirements: 

• Engages with customers in a friendly, knowledgeable manner, shares product information, and assists in locating products throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience. 
• Demonstrates time management skills and models a flexible work style. Adapts to shifting priorities and department needs. 
• Upholds company values and works cooperatively with fellow team members to maintain a positive work environment. 
• Provide and receive feedback constructively, demonstrating the company’s Speak Up culture. 
• Conserves company resources by working in alignment with the company’s mission, vision, values, and sustainability initiatives. 
• Adheres to work and safety policies, including local, state, and federal regulations. Contributes to store cleanliness and maintenance, and communicates issues to management. 
• Follows all company rules and policies and understands specific department or location guidelines. 

Position Responsibilities: 

• Oversees the daily operations of the Spirits department, including ordering, inventory control, and merchandising. Ensures all products are stocked, rotated, and faced according to company standards. 
• Manages and maintains the department’s product mix and inventory levels to meet customer demand while achieving sales and margin goals. 
• Supervises and trains department staff, including planning work schedules, assigning tasks, and overseeing productivity. Ensures compliance with department standards, quality control, and customer service practices. 
• Develops and maintains strong relationships with customers, providing recommendations and suggestions based on customer preferences and needs. 
• Builds and maintains vendor relationships to ensure competitive pricing, product quality, and timely deliveries. 
• Coordinates with the Promotions department to plan and execute in-store tastings, promotions, and events. 
• Manages the department’s pricing and signage, ensuring accuracy and compliance with company policies and merchandising standards. 
• Ensures department compliance with all local, state, and federal liquor regulations and store policies regarding the sale of alcohol. 
• Develops and executes strategies to maximize sales and reduce shrinkage. 
• Assists with store-wide inventory counts and maintains accurate records for auditing purposes. 
• Collaborates with department management to ensure staffing, service levels, and department appearance are consistently maintained. 
• Maintains the cleanliness, organization, and rotation of all department products and supplies. 
• Performs other tasks and duties as assigned by store or department management. 

This job description is not intended to be an all-inclusive list of duties, responsibilities, and requirements but constitutes a general definition of the position's scope and function within our company. New Leaf Community Markets reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.

Customer Service Skills 
Engages the customer in a friendly, knowledgeable manner, shares product information, and assists in locating products. Seeks opportunities to exceed customer expectations and enhance the customer experience.

Education and/or Experience 
Previous experience in retail, grocery, or liquor sales is required. Strong knowledge of spirits, wines, and beers, including product selection, storage, and regulations. Management or supervisory experience is preferred. 

Language Skills 
Basic ability to read and interpret documents required.

Mathematical Skills 
Basic math and computation skills are required.

Reasoning Ability 
Skills to read, understand, and follow through on verbal and written instructions. Skills to exercise good judgment at all times.

Knowledge of English (Preferred) 
This is a customer service-driven position. Should have the ability to speak, read, and understand English.

Physical Demands 
This position works at a Heavy level. Frequently required to stand, walk, and use hands and wrists to handle, grasp, and feel objects. Required to lift, carry, push, or pull items up to 50 pounds. May occasionally need to bend, stoop, kneel, or reach at/above/below shoulder level.

Work Environment 
Work occurs in a grocery store environment which includes surfaces that may be wet and slippery, moderate noise levels, and temperature extremes in controlled environments in the cooler and freezer. There may be exposure to certain allergens and chemicals. By the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local laws, we will make reasonable accommodations to qualified applicants and employees with disabilities.